Akron Family Institute was recommend- ed to me, but I'm a little surprized and disappointed that after two proper written authorizing requests I have been denied the release of copies of initial intake papers that I SIGNED, which I would hope would help resolve a payment dispute I have w/ this facility (i don't have insurance). The front office staff tells me there should be no problem acquiring such SIGNED papers, and yet the psychologist just rubber- stamps my release requests as DENIED, with no helpful explanation either time being offered as the basis for the denial. I was not ever denied requests at other places like Family Solutions, Greenleaf Family Center, or at Catholic Social Services (in fact, these folks have been quite gracious and accomodating with me). So I hope A.F.I. will work with me. Naturally I am frustrated. $500 is the amount in dispute. My calls are not answered by the the individual mentioned or his superior. They do seem like nice folks. But I guess in this Recession folks like me are worried about getting their money. But I thought I had a right to my own records, especially anything I signed. I hope we can resolve this maturely and amicably. I'm concerned about not harming the reputation of anyone. This comment is meant to serve as a prod, not a put down. Be Well. 3 sons' Dad.
Posted: 2/28/2011 • Link to this review