I was interested in ordering a 2016 Ford Escape. I contacted several dealers in the Baltimore-Washington area. Al Packer Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski contacted me. Mr. Eichelberger and Mr. Mlynksi were very knowledgeable about the ordering process and the available options. We exchanged emails as I had a lot of questions and they answered all my questions in a straightforward and professional manner. I felt very comfortable ordering the car with them. After the car was delivered, Mr. Mlynski went over every detail in the car's features and options and assisted in setting up Sync 3 voice commands. Business Manager Jimmy Bartkowiak handled the finance. He was courteous and knowledgeable in explaining all the paperwork. I would highly recommend Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski for internet sales. All in all, a great car buying experience.
Posted: 11/21/2015 • Last edited: 11/22/2015 • Link to this review
An electronic gate wrecked the passenger side of my car, from the front all the way to the back, including both tire rims. My insurance company suggested Al Packer Auto Body shop and Joe Lawder called me to coordinate the repairs. From the time he first contacted me until I picked up my car, Joe communicated the progress of my repairs and I felt comfortable with the work that was being performed on my car. He arranged for the rental car and made the entire process simple. When the repairs were completed, you could not tell the car was even damaged in the first place. I would highly recommend Al Packer Auto Body to family and friends.
Posted: 9/21/2012 • Link to this review