ALB granite is unprofessional. 1. They only templated for 1 of our 3 countertops, and took measurements for the other 2. All 3 counters have different length overhangs, and the one over our island and dishwasher is off center, with too much counter hanging over the back. 2. In the showroom on 2 separate occasions we were shown "demi bullnose" edges. We chose to get that edge, after looking over the different available profiles on ALB granite's website. The edges aren't demi bullnose. When we called to discuss, we were told we got half bullnose, we were shown half bullnose in the showroom, they don't have demi bullnose, and demi bullnose and half bullnose are the same thing. When we pointed out that on their website they are most definitely not the same thing, the person we spoke to didn't even know what was on their website for their own business! 3. When we asked how to clean the counters, we were told (two different times) to use soap and water. Lots of research online taught us we must never use soap and water, and that we should find out from the fabricator what they recommend for our particular granite. 4. We've called 3 times since getting our counters installed to talk about these and other issues. Both of the people we talked to said we needed to talk to Leo to get answers to our questions, but Leo never called back. No surprise - he got our money already.
Posted: 8/07/2010 • Link to this review