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I didn't expect too much since Overhead Door is the recognized expert in this field. I was very surprised and pleased to find that the specialist they sent out was fast, courteous, knowledgeable and friendly. He fixed a problem where our garage door wouldn't close. Not only that but he serviced it so that it operated quieter and smoother. He explained what the problems were and what was done to fix them. Great experience and a reasonable price! He left contact information on the wall right by the switch. Very Convenient! I recommend this company to anyone needing garage door service or repair.
Posted: 10/29/2010 • Link to this review
Brad showed up when expected. I feared having to purchase two new garage door openers--the ones I had were in pieces--but he was able to reassemble and repair them both for a fraction of the cost of new ones. Answered all my questions thoroughly. Definitely recommend, will use again.
Posted: 10/26/2010 • Link to this review
Someone answered phone right away and scheduled for today between 2 & 4. Michael showed up at 3 which was great b/c I had been locked in with car all day and could not get out! He worked very hard to explain everything which was important to him..not me..the important thing was to fix it! Which he did! Good job! Thanks.
Posted: 2/10/2010 • Link to this review
All Four Season's gave me great Customer Service by phone, gave me a fair price and did a great job installing a new door for me. They explained everything about what they were doing and treated me with respect. I highly recommend them. After having a bad experience with another company I have to be sure that I let people know what a great experience it was dealing with this company.
Posted: 1/13/2010 • Link to this review
While waiting to make a decision one of my doors began to act up and started to vibrate so much a roller came off its track. AFSGD not only gave me a great deal on new doors but also sent Michael to fix my old door free of charge until the new ones came in. They were installed on the date promised and are working superbly. One other note is that Michael also correctly measured my door opening and noticed that my old doors were too tall by 3" (7') and advised that shorter doors (6'9") would look much better. Attention to detail, great service and after sale satisfaction is what I received from All Four Seasons Garage Doors.
Posted: 1/07/2010 • Link to this review
ok since i was solicited by postcard to do a review on this company i will. last year i called the company to see about a problem with garage doors that did not open properly. the guy came and said that things were normal and that it just needed lubrication. but he didnt even have anything the lubricate the doors with! he asked if i had a can of wd-40 on me that he could use. seriously, is that how this company does business? oh yeah, the problem was still there afterwards.
Posted: 10/23/2009 • Link to this review
Reasonable rates, very fast service (next day). Door had some minor issues after installing new springs, so technician came next morning and worked until fixed the issue. Would recommend and will use again if required.
Posted: 10/21/2009 • Link to this review
The technician, Justin, was great. He came within 2 hours of my call and fixed the problem very quickly. However, I was not informed about the service call fee beforehand and so I was surprised when that fee doubled the cost of the repair and a new remote. I was given a $10 discount, but am still disappointed that I was not told about the steep service call fee upfront when I called for the appointment. If I had known about it, I may have decided to just get a whole new garage door opener instead of paying the high price to get my 12-15 year old opener repaired. Perhaps I'm supposed to know that a service call fee is "standard", but why would I? I think it should be SOP for them to tell people about it when we call to schedule an appointment.
Posted: 9/12/2009 • Link to this review
Dear Sir or Madame, Thank you very much for choosing All Four Seasons and taking the time to leave a review for our business. We are very pleased to hear that Justin did a great job and was on time. However we are also disappointed that you were not please with our service call fee. We are one of the few companies that still offer FREE estimates. When Justin came out he should have told you the price for the repairs and then at that time you could have allowed the work to done or just kept the estimate and turned him away at NO Charge. We also give prices over the phone when customers ask, and they do. We are very up front about our pricing and tend to beat our competitors by a long shot. We do not believe in being deceitful to our customers. We, like all companies charge a service call fee IF work is done but it is not hourly and there is not a trip fee. It is the same fee if we are there 30 mins or 3 hours. We hope that you will continue to use our services in the future and will recommend us to others. Please feel free to call us anytime to discuss the situation further. Any input from our customers is very useful to us. Thank you.
This company is unbelievable in this day of not so good service. I emailed a question and received a reply within minutes. Jason came out the next day and installed my opener. Britney was so nice and always instant with her help. I will recommend this company to everyone I know.
Posted: 9/10/2009 • Link to this review
Thank you so much for choosing All Four Seasons and we look forward to serving you in the future!!
My garage door broke and All Four Seasons came out within three hours of my call. The technician was very professional and fixed my broken garage door in less than an hour. I highly recommend them to all.
Posted: 8/17/2009 • Link to this review
We truly appreciate any referrals you can give on our behalf. If there is anything you need further with your garage door please do not hesitate to call. Thank You!
I was able to take time off from work and had confirmed appt for 2:00-4:00. Tech never called/came. I called co twice - 2nd time they said tech was way behind schedule. Why didn't they call to advise?
Posted: 7/23/2009 • Last edited: 7/24/2009 • Link to this review
First and foremost we would like to apologize for any inconvenience that our tardiness may have caused you. We at All Four Seasons know that your time is very valuable. Regarding this situation we did let you know at 3:30 that our technician did not have his phone and as soon as we were able to contact him we would give you any update on the time he would be there. I spoke with you again at 4:30 and let you know that he was running behind and it would be after 5 that he would be there and if that was OK? I also tried to see if we could set up another appointment that would work for all if us. You informed that you could not wait any longer and that you would call back after 6 to set up an appointment. We did not hear from you. I called Monday and left a message to set up another appointment. Again, we are terrible sorry that we were not able to come out during the scheduled time and it is NOT our practice to be late to appointments. We hope that you will you reconsider using us in the future and we would be more than happy to give you a discount on any of our services. We strive for perfection and 100% customer satisfaction.
On a Saturday morning, I pushed my garage door opener to exit, just to find the spring had snapped, pulling the garage door out of square, trapping my car in the garage. After waiting for another company that never showed up or called, I called "All Four Seasons". Dan said they could be out within the next hour or so and would call when they were on the way. They did, and Gene replaced the springs and cables as well as added a keypad I had been wanting to get. He was efficient, knowledgeable and personable. Would highly recommend this company!
Posted: 6/06/2009 • Link to this review
We find far to often that our customers and been left stranded by another company. We are so happy that you chose us to come out and service your needs. Please remember we are only a phone call away. Thank you for choosing All Four Seasons.
Ask about our tax credit on new doors!!!