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I had a clearplex windshield film installed by another company. The film deteriorated within 6 months. When I called AllPro, Chris Deluca who is an installer of this product told me of the faults in the material, removed the film, cleaned the windshield and because of the other company wanting to charge me to reinstall the film, even with a warranty, Chris said not to replace it and because he deals with the company and their window tint, he would get the company to supply new window tint for my car and he would install at no charge!!.Now tell me if that isn't the best customer relation you have ever heard of. The appointment was made, he and I were right on time, the job was PERFECT and I would recommend AllPro window tinting to anyone in the greater metro Atlanta area! I am planning to have him do my toy and I don't let just anyone near this car. If you want honest and professional service, AllPro IS THE PLACE!.
Posted: 11/08/2017 • Link to this review
I would seriously urge you NOT to consider All Pro Window Tinting. The owner wasted our time and didn't bother to apologize. Instead, the owner had the nerve to blame us for him not showing up at the scheduled and agreed upon time. When his secretary finally called on the Monday after our scheduled Saturday appointment I calmly asked if the owner was ok. She said yes. I said "so he was not in an accident?" She said no. I said "so he is alive?" She said yes. I then asked why he didn't bother to call us back or call to apologize himself. She said she could transfer me to him to which I responded no thanks I am moving my business elsewhere. The owner then proceeded to call me and accuse me of yelling at his employees. When I provided him a detailed accounting of the dates and times we had spoken and agreed to meet, he proceeded to say that he had tried to change the time to accommodate his needs and that I should have had the courtesy to call him back and confirm. Mind you he called the day prior to our scheduled appointment where at 12:50pm and I did not receive the message until after 5pm since I was working and in meetings. He never left a cell phone number and instead I left 2 messages on his office phone on the day of the appointment (12:45pm and 2:50pm) when he didn't show. In the context of his defense he called me a liar. So much for the customer always being right. The owner of All Pro Window has a lot to learn about how to run a business.
Area Marietta, GA
Date July 2016
Posted: 7/18/2016 • Last edited: 7/19/2016 • Link to this review
Dear Todd N.,
We called you multiple times to confirm an appointment at your home. It's advisable to speak with an actual person and confirming your appointment before waiting all day for someone to show up. Most service companies call to confirm the appointment prior to arrival which we attempted to do multiple times.
We called you on Thursday and Friday to confirm your appointment for a Saturday estimate. Our hours are Monday-Friday from 9AM to 5PM but we were trying to accommodate your scheduling needs. The fact that we made an exception for a Saturday appointment is a sign of our commitment to customer service.
Unfortunately since you never called us back to confirm your appointment by close of business on Friday we assumed you were no longer interested in getting an estimate for your project. Our offices are closed on Saturday, so we did not receive your messages until Monday morning.
When we spoke on Monday to schedule the estimate for the same week the matter seemed to be resolved. However we didn't appreciate the tone of the conversation, nor do we tolerate harassing calls to our business suggesting that employees quit their job. We tried to handle this professionally as we do with all of our business matters. It is unfortunate that you could not conduct yourself in the same manner.
We do agree that "The Customer is Always Right" but what you have wrong sir, is you were NEVER our customer.
Best of luck with your future projects.
All Pro Tinting was referred to me by "my son," who recently purchased a home from a retired TV broadcaster in Decatur. Among the many fine upgrades that attracted my son to the house was the overall affect and quality of the "window tinting" on the large windows throughout. The company that did the tinting was "All Pro Tinting. While blinds/shades do block sun/UV rays, they also block sunlight and visibility. Tinting, however, only blocks harmful UV and "thermal" rays, which warm the home and damage furniture. All Pro Tinting recently completed the final four (4) windows in my home - bringing the total windows completed to thirteen (13). The installations went smoothly, the installers were on time and always finished ahead of schedule always in a "professional manner" and without making a mess. In those instances where the tinting job did not meet my expectations, they came back out and "repaired or re-tinted" the windows. I could not be more pleased with the job All Pro has done or the impact it is having in reducing "glare and UV rays" in my home. RHE, Marietta, Ga February 2016
Posted: 3/05/2016 • Link to this review
After moving into a new home, we quickly realized we needed tinting on several windows to preserve both hardwood floor and furniture damage and fading. Chris came highly recommended and was knowledgeable, courteous and professional. We could not be more pleased with our results and would suggest All Pro for any of your window tinting needs!
Posted: 9/19/2013 • Link to this review
I am very impressed with the quality work that is done at All-Pro Window Tinting. I had a friend who recently had his vehicle windows tinted here and the quality equaled factory-tinted glass. I was amazed. The staff is very friendly and concerned about the quality of their work. The owner also provided me with a ride back to my work place (about 2 miles) once I dropped off my vehicle. This company offers a great product, professional quality with A+ customer service. I referred All-Pro to several of my colleagues and friends and they were just as impressed as I am. If you want the best, go ALL-PRO!
Posted: 5/09/2010 • Link to this review
All-Pro tinted two vehicles for me - one was a complete tint job on a brand-new SUV, the other was a 2-door tint to match factory tint on remaining windows. BOTH jobs were competitively priced, work was done fast and accurately - it looks like factory tinted glass! You absolutely cannot tell it's an aftermarket tint job. THAT is what you're paying for, and you get it at ALL-PRO. Their support after sale with regard to questions and such is without parallel. I will FOREVER bring ALL my vehicles to ALL-PRO because they have earned my business and my respect. They also have a beautiful home theater lounge with a 75" screen and 300 channels of satellite TV, where you can wait for your vehicle to get tinted - what could be better?
Posted: 9/02/2009 • Link to this review
We had our tinting on 1 small window pane damaged. It was in a very conspicuous spot---over the kitchen sink--so, it had to be fixed! All Pro was not the original installer but I was greatly impressed by their service and quality of work. Chris made 2 visits to our home and took great care in selecting a film that matched the other panes. I will definately use them to tint additional windows in our home.
Posted: 6/24/2009 • Link to this review
All Pro tinted several large windows in my house. The entire process was painless. Chris helped me pick the right tint for the job and the installation was flawless. I tinted the windows to reduce sun exposure on items in the house but was thrilled with how much better the view through the windows is now. Communication was prompt and very polite. I will use them again!!
Posted: 2/25/2009 • Link to this review
Chris recently installed security film on a bunch of our windows for us. He was very informative, wasn't pushy, was very honest and very prompt in getting us installed. He gave us the options, encouraged us to do some research and was helpful. He also had a great price for the project compared to another contractor I got a quote from. They did a great job installing the film and you can't even tell it is there. I highly recommend anyone to use Chris and All Pro Window Tinting.
Posted: 12/18/2008 • Link to this review
I was very pleased with the overall experience. Had a very customer friendly waiting area, and great staff. Even though I had to go back a few days later (as one window was sticking in the corner) they completely took care of the problem quickly. Great reasonable prices too.
Posted: 11/04/2008 • Link to this review
All Pro did an exceptional job tinting the windows in our home that far exceeded our expectations and at a reasonable price. Chris was professional, reliable and a pleasure to deal with. Thanks Chris for a GREAT EXPERIENCE and a wonderful job!
Posted: 7/12/2008 • Link to this review
We appreciate your business and are thrilled that we have made a difference with your home.
All Pro Window Tinting has done work for me personally, as well as, several jobs for the company that I work for. Every job has been done promptly and professionally. I was more than pleased with the work on my personal vehicle and I have had nothing but compliments from all the customers that I have refered them to. All pro is hands down the best and most affordable window tint business around. I definitely recommend All Pro to anyone that needs window tinting services.
Posted: 12/26/2007 • Last edited: 1/02/2008 • Link to this review
Thank you for the kind remarks. We enjoy working for you and your company as well. I hope the new year continues to grow for both of us.
I have nothing but good things to say about All Pro! They did a fantastic job on my 4 runner and had an amazing home theater as a waiting room, complete with blu-ray and all, offered by Audio Intersection. I would recommend both companies to anyone interested in window tint or home theaters!!!
Posted: 12/22/2007 • Last edited: 1/02/2008 • Link to this review
LOL. Thanks for the comments. We do have a waiting room here that is like no other. That was the goal in mind when the shop was created. To give the customer the "complete" package, no matter who you are.