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We bought both our Fords from Allan Vigil Ford - on a couple of warrantee problems they have done a perfect job the first time. Tim Rawl, the service advisor communicates well, goes the extra mile and treats the female who is getting service in a professional way. The head service manager (forget the name) has gone the extra mile to figure out what was making that squeeky noise I couldn't explain - the man actually got in the car and took a ride - whatever it took to make a customer happy. -- On the flip side, the mechanic in the quick lane who put on the new wiper blades forgot to do the one on the back hatch and I had to go after work TWICE to get it done right. The guys changing the oil consistently don't "check and fill all fluids" - I know this because my window washer fluid both in the front and back keep not getting filled up -- makes me wonder what other short cuts they are taking like not changing the filter?? -- The quick lane is freaking slower than molasses after work. I once waited FOUR HOURS - for the guy to put a new tire on my car, balance and change those wiper blades (and then had to go back yet again for that back blade and wait another 90 minutes). -- They seem to have such fabulous customer service people and I've found their major repairs are done right the first time - if only the quick lane mechanics did it right the first time and didn't take an hour to do an oil change.
Posted: 3/24/2008 • Link to this review