I used Alliance Protection (Phoenix office) for installation of our alarm. We were sold a product that supposedly would meet our needs to include movement from animals. We received 7 bills from the police department due to repeated alarms. Alliance told me in March that they would research this and asked me to file appeals with the parent alarm company and the police, which I did. In April Alliance told me not to worry about the bills because no interest would accrue. I just received my 8th bill from the police department, so Alliance is not following through with their investigation to have this bill removed for us. Furthmore they refuse to offer their ROC number to report a complaint. I would not recommend this company and would only recommend using the parent alarm company. ****Follow through has now been made and payment should have been sent to the correct department due to false alarms. Thank you!
Posted: 9/12/2007 • Last edited: 1/02/2008 • Link to this review