They sold me a couch which on the showroom was comfortable, but what they delivered to my house was definitely not the same product I agreed to buy. It was the same model, but the couch cushions they used were completely different - they were made out of a much CHEAPER quality and HARD AS A ROCK. I called them about this so they can make it right, and the old man that owns the company was extremely rude to me and was not happy to help - terrible customer service. Reluctantly, he said that he would switch out the cushions with a softer higher quality foam. A week later they picked up my cushions (leaving me WITHOUT couch cushions for almost a MONTH when they said it would be only a week). When the cushions came back, i really wanted to give them the benefit of the doubt that they fixed it... but THEY WERE EXACTLY THE SAME. THEY DIDN'T DO ANYTHING TO FIX MY CUSHIONS EXCEPT TAKE OUT SOME OF THE FOAM. THEY ARE STILL HARD AS A ROCK, THE CUSHIONS FALL OUT OF THE COUCH AND THIS COUCH IS THE BIGGEST WASTE OF $1200 EVER. NEVER BUY FROM THESE SCUMBAGS.
Posted: 9/04/2013 • Link to this review
Sales person gave me a degrading remark. Sold us a faulty furniture which we received after their deadline, so we could not get a refound or exchange it, because they said it is after the deadline. They are CROOKS!!!
Posted: 5/12/2010 • Link to this review