one of the worst run businesses i have ever seen. i dropped off a dress for her to hem and 4 visits and 1 month later it was still not hemmed. i went in when she said it would be finished; not done. i went in a second time and she said she had spilled grease on it and had to take it to the cleaner!!! went in a third time; still not done. went in a FOURTH time and saw her pick it up OFF OF THE FLOOR and put it on a hanger to give to me saying it was finished when in fact, she hadn't hemmed ANYTHING!!! she flat out lied to me and knew it. unreliable, unprofessional, insulting, and overall a terrible experience. not sure how it could have been any worse!! save yourself the headache of frances!!!!
Posted: 6/12/2013 • Last edited: 1/06/2014 • Link to this review
I have used Francis for a wedding dress, bridesmaid dress, and hemming pants. Each iteam was perfect! After making sure the alterations were correct, after fitting, she steamed each item. I would give her an A+rating!
Posted: 12/28/2012 • Last edited: 1/06/2014 • Link to this review
If you are a bride to be, steer clear of Frances! I recently took a bridesmaid dress to 'Alterations by Frances' and it was the worst experience I've ever had. The dress was very simple, and needed to be taken in only a bit up top, and it needed to be hemmed. I dropped the dress of on a Tuesday and she told me to come back in a week...good thing I tried it on first! The hem was uneven and jagged and she took it in at the straps rather than the sides, and my arms couldn't fit through the holes! Also, it wasn't even steamed. I was worried but she assured me she could fix it. I came back a third time and it still wasn't right. The hem was still uneven and she used the incorrect stitch, causing it to roll up at the end. The arm holes still weren't fixed and the back now poofed out because of the haphazard way she attempted to rescue such poor work. At that point I took the dress to my preferred seamstress (Rip N Stitch in Florence, KY). 'Rip N Stitch' had to take the entire dress apart just to fix it properly. She also found that Frances used, purple, black, navy blue, tan, and dark green thread all on a purple dress. Unfortunately, I'd like to say that I was an exception, but another bridesmaid, the mother of the bride, and the bride all had issues with their dresses as well. They had to take theirs to 'Fix 2 Fit alterations' in Union, KY to be rescued! The seamstre
Posted: 6/21/2010 • Last edited: 1/06/2014 • Link to this review