Conner Brennan arrived on time on 6/12/2015 and proceeded to explain the processes and procedures he would be performing. He answered all my questions professionally and expertly on the spot, especially those about the products' pet friendliness. He quickly set about applying the treatment to the interior, exterior, and yard. Great professional and great service.
Posted: 7/07/2015 • Link to this review
We recently signed up with Alterra for pest control services. Chris V. arrived on time and was incredibly polite. He inspected the house, answered all of my questions and completed the service efficiently. To say I am impressed and pleased would be an understatement. Rob T.
Posted: 6/08/2015 • Link to this review
Thank you Mike B for our introduction to Alterra's services today and for our initial treatment. Your thorough evaluation and explanation of the treatment is much appreciated. Keep up the good work. Katherine A. Leesburg, VA
Posted: 6/05/2015 • Link to this review
CurtisE - After living here 18 years and dealing with excessive spiders and ticks I finally tried a pest control service (Alterra) for the first time. Two technicians (Connor Brennan & Drake Marlowe) came out for the initial service. Great service, they went into great detail concerning the process and as they proceeded in treating around the house addressed how the spray worked and answered any questions that I had. Fast, efficient and most important, very informative. I wish I had not waited so long. Thanks again.
Posted: 6/04/2015 • Link to this review
Connor Brennan and Drake Marlowe visited today for the first treatment. Both were very nice, personable, and professional. Connor explained what he was going to do and that he was training Drake, which was why the first visit did not take very long. Connor also explained that the wet weather prohibited him from removing the spiders around the house, as the chemicals would leave a stain, and that he would return in a couple of weeks to finish. We look forward to working with Alterra!
Posted: 6/03/2015 • Link to this review
Alterra is the actual PEST. Do not waste your time on this company. I doubt if they are an actual company offering pest services. This is a big scam to harass people into paying for sloppy service and unprofessional customer service. I saw first hand the service they provided and decided to cancel my contract with them. Ever since i cancelled they have been adopting unfair business practices such as harassing on the phone and sending emails . I seriously doubt the legitimacy of this company and recommend not to waste your money on it. Customer service is trained to harass people and service guys are trained to provide incompetent service. Stay away from Alterra and don't waste your money.
Posted: 11/21/2014 • Link to this review
I am a first time customer to Alterra. I have used other pest control services in the past. However this is the VERY BEST SERVICE ever!! That is thanks to Shamar, their service representative who was extremely thorough and very knowledgeable. He could not have been more accommodating. He even gave some pest control strips to use in strategic areas in the garage and basement. Thanks to Josh Brown, Route Manager for convincing me of the Value of using Alterra Pest Control, and to Shamar for proving him right. The service is terrific!!
Posted: 8/01/2014 • Link to this review
Wanted to recognize Colin M. for his professional and detailed approach during our initial service call. He was knowledgeable, and took the time to explain what he would be doing and how it worked. Impressed so far with Alterra and looking forward to pest-free living. - Charles V.
Posted: 5/28/2014 • Link to this review
Alterra has been great. They do quarterly services, but also will come on an as need basis. Whenever I have called they have been out within 1-2 days and taken care of the problem. Blake came today and was very professional and thorough. He wore shoe covers so there was no dirt or mud tracked in, asked what we had seen and where, and told us what to expect after he sprayed. We have been completely satisfied with the service.
Posted: 4/22/2014 • Link to this review
Ruben Rivas came on time and ready to work. We have Alterra come four times a year for a low fee and if we see a single but the come back and redo the entire job. Recently with the thaw we called and not only did Ruben Rivas come on time, he resprayed the entire house inside and out he genuinely cared. He asked if we were having any new problems with the temperature change. He checked for new critters and went above and beyond a "follow-up" visit. Alterra has been a pleasure to do business with. Always professional, smiling, courteous employees. I would definitely recommend them. Karen Stern - Fairfax Station
Posted: 4/21/2014 • Link to this review
Had a great first experience with Alterra via the service tech M. Lakhloufi. He was courteous, friendly, knowledgeable, and thorough. Did a really good job and answered all my questions. Mark B.
Posted: 1/29/2014 • Link to this review
Very happy with the services provided by Alterra thus far. Mike Bonds was the last representative to come and he was just as thorough and knowledgeable as the others that have serviced our home in the past. Would highly recommend!
Posted: 12/06/2013 • Link to this review