Extremely unprofessional. No matter how a patient talks to someone on the phone, the so called "professional" should act professional regardless especially when a mother is concerned about her infant.
Date September 2017
Posted: 9/11/2017 • Link to this review
I was incredibly fortunate to discover Always at Your Service two years ago when I opened my new medical practice in Alpharetta. Renee and her staff have helped my build my practice in a short period of time as they handle all incoming information and appointment request calls with an extremely pleasant, caring, and professional manner. Mark Banov, MD WellStep, LLC
Posted: 5/26/2009 • Link to this review
I whole-heartedly recommend Always at your Service - the owner is "hands on" and all calls are answered by PEOPLE...what a rarity in this day and age. They are so good that they eliminate some triaging because they understand several specialties and how to handle emergency and non-emergency situations. I usually don't recommend any one vendor over another one, but the customer service received is BEYOND anything I've ever experienced with any other answering service. They truly appear as an extension of our office and not just an answering service.
Posted: 6/26/2008 • Last edited: 8/26/2008 • Link to this review
Thank you SB (Cardiovascular Physicians of North Atlanta) We will continue to do our very best!
A physician's practice must rely on an excellent answering service. Those are few and far between. Having gone through our share, by trial and error, we have found "Always At Your Service" to be the most efficient, proficient and reliable service in Atlanta. Not only are their operators unfailingly there, unfailingly polite, but they offer bilingual service to boot. They are flexible enough to tailor their service to specific requirements of those hiring them, and I am pleased to add my voice to their support.
Posted: 7/25/2006 • Last edited: 11/17/2008 • Link to this review
Thank you so much Dr. Bilek. That is very kind of you. We will continue to do our very best. We appreciate your business.
I have been using this answering service for 5 consecutive years and AAYS continues to provide excellent service. As a busy Physician, screening calls is essential. The service is able to identify an emergency and contact me wherever I may be at the time. They are truly Always at my service. Brian K. Nadolne, MD
Thanks so much Dr. Nadolne!
We have been with Always At Your Service for 4 years and have been pleased with the service and the support they have provided our office. We are a 5 provider medical practice and can produce some complex after hours calls. The owner's background as a 911 operator makes her team especially effective in triaging critical calls. They do a good job establishing protocols at the very beginning so that each practice can set the standard by which their patients are handled.
You are much appreciated! Thanks very much!
You are truly an extension of our practice. It is so nice to know that we have such a caring and concerned answering service to care for our practice after hours. They are the best! Ginny S. Skipper, Practice Manager Perimeter North Internal Medicine, PC
Thank you very much, we will continue to do our very best.
Personal and professional 2 words that say it all for this top of the line answering service.
Posted: 7/17/2006 • Last edited: 11/17/2008 • Link to this review
Thank you very much Amy Bolden (Practice Administrator for Dr. Rolf Meinhold)-Alpharetta, GA. We Appreciate you and your business. We are...Always At "Your Service"!
* 24-Hour Service Available