Displaying 31-45 of 405
APIM moved some household goods for me in February of this year. In general I was pleased with the move until the movers left and I went upstairs and saw that the one piece, a high boy dresser had been scratched, gouged and chipped. I found pieces of the dresser on the stairs and noted that there was damage to the half wall at the top of the stairs where the dresser had been slid across. The dresser was not wrapped in a blanket as I was repeatedly told it would be from my first contact with APIM and on the day of the move. Today December 5, 2013, I spoke with Ray. His closing words were "your claim is denied, have a nice day" before he slammed the phone down and hung up on me. I guess that is his version of customer service. What was his justification? He denied my claim because I called him "buddy", interrupted him misstating the facts, lying, and accused me of trying to be a "tough guy". Even though I have had numerous conversations with the staff and movers that were all very cordial for the last ten months with the exception of him getting on the phone today and reading me the riot act. APIM never allowed the claim process to proceed past me informing them that I had an issue. Their reason for denial is so ludicrous that I find it hard to believe they could ever have an "A" rating from the BBB. I will be filing a claim in small claims court.
Posted: 12/06/2013 • Link to this review
rogerball, we made several attempts over the last 8 months to fix the issues. Our last attempt was in July but you were leaving the country for a month. When you contacted our office recently you would not let any of our employees discuss the issues with you. We apologize for the mishaps and did our best to try and schedule the fixes. You were being very harsh on the phone with our employees. As of 12/9/13 we were finally able to get the handyman out and fix the situations at hand. We wish you the best in your new home and have a Happy Holiday.
I called on short notice. The crew were cheerful and friendly, careful with my belongings and efficient with their time. My belongings are in storage and will call them to have them move into my next house. Thank you very much guys!
Posted: 11/19/2013 • Link to this review
msmom, Thank you for your review and time! We truly appreciate the feedback! Your belongings are safe with us. Let us know if there is anything you need in the future. Thank you again for your business and choosing Always Professional In Moving.
the staff was professional, punctual and thorough
Posted: 11/12/2013 • Link to this review
browncoates thank you for your time and review. We appreciate the feedback. Again, Thank you for choosing Always Professional In Moving.
This was a short notice move for me and I needed help quickly. From the first call I made to the office I felt like everything would be handled professionally and promptly. The flat rate fees also give you confidence that you won't have more money to shell out during an already stressful expensive time. The follow up emails and calls kept me informed of the timeline and they even showed up EARLY! The guys were awesome and genuinely seemed to enjoy their jobs. They took care of my belongings and even put everything back together in record time! The company provides wardrobe boxes at no charge for your clothes and I couldn't be more thankful for that. It made moving that much easier. I would recommend Always Professional in Moving because everything they said they would do, they did and them some. I was very impressed! J.King Peoria, AZ
Posted: 11/11/2013 • Link to this review
janqueen8 Thank you so much for the wonderful review and your time. We truly appreciate the feedback. Let us know if there is anything we can do to help in the future. Again, Thank you for choosing Always Professional In Moving.
APIM was completely fantastic. I was 100% impressed with their efficient work and professionalism throughout the process. They went over very detailed paperwork with me along the way, helped me understand how they work, and worked very, very fast. They really made my move so easy.
Posted: 10/28/2013 • Link to this review
dananotman Thank you for your time and review. We are pleased that your move was a success. If there is anything we can help with in the future please feel free to contact us. THank you again for choosing Always Professional in Moving.
Several friends have used this company and had great experiences so we felt comfortable calling them directly with out shopping around. We did not regret our decision. The team from Always Professional in Moving were fantastic. Justin, Derwin, and Chris were happy to help us move. They called ahead to let us know when they expected to be at our house and they were careful with our things during the move. Not to mention friendly and enjoyable the entire 4 hours. I would recommend this company and plan to use them for our next move.
Posted: 10/25/2013 • Link to this review
mskrystee THank you for your review and your time! If there is anything you need in the future please give us a call. Thank you again for choosing Always Professional In Moving.
Absolutely the best moving experience I've ever had. Hector, Joe, and Matt are some of the most hardworking guys I've seen. We had quite a bit of huge furniture, but they still were able to work pretty fast. They were extremely careful in handling the tv and other delicate items. I called this company based on the awesome reviews and I was not disappointed. Would give more than 5 stars if I could.
Posted: 10/24/2013 • Link to this review
Omello, Thank you for your review and your time! We are pleased to hear your items made it safely and it was a wonderful experience. THank you for your business and choosing Always rofessional In Moving, Inc.
It was a very stressful day for me. Jerome, John and Hector were a great help. They took great care packing my pictures and no damage on any of my stuff.
Posted: 10/08/2013 • Link to this review
casslz, thank you for the review! We will let the crew know you took their stress away. Thank you again for choosing Always Professional In Moving.
We booked these movers at the last possible minute and could not be more pleased with the service we received. They were exceedingly polite, worked quickly, and had a great sense of humor (especially in this blistering AZ heat). They even backed the truck across the arena to unload the heavier items into the garage for us. We would recommend them to anyone without hesitation. The girl working the phone at the front office was equally professional and polite. This is an A-PLUS company that lives up to their name.
Posted: 9/23/2013 • Link to this review
Thank you for your time and review. We will let the staff know about your compliments. Shenan will be happy to hear about yor experience. Thank you again for choosing Always Professional In Moving, Inc.
We recently moved from one area of Gilbert, AZ to another and used Always Professional in Moving to help. They sent three men over and they were exceptionally professional, friendly, helpful, and hard-working. This was our best experience moving ever thanks to them. We would definitely use them again and highly recommend them.
Posted: 9/19/2013 • Last edited: 9/23/2013 • Link to this review
stockrdb, thank you for your time and review! We truly appreciate you choosing Always Professional In Moving, Inc. for your moving needs.
We had Travis, Joe #1 & Hector for our crew and they were all very professional, friendly and hard working. Moving is not fun and easy and it was nice to have a stress free experience. The office crew are also very friendly and professional, I would highly recommend Always Professional in Moving, Inc.
Posted: 9/19/2013 • Link to this review
SherieO thank you for your review and choosing Always Professional in Moving, Inc. We'll let the crew and staff know how happy you are. Thank you again for your business.
We had GREAT movers: Justhin, Rome, Joe, Phil. We have movers in the past that we were not satified, and these for movers, but I would call Always Professional In Movers, is exactly that, "PROFESSIONAL" Highly Recommended!
Posted: 9/04/2013 • Link to this review
Mizaun, Thank you for your review! We will let the crew know how pleased you were with your move! Thank you again for choosing Always Professional In Moving, Inc.
We had Randy, Justin and Robert on 8/19. They came on time, actually 20 minutes earlier. In my experience, they are the first one to come on time. When they are moving stuff, they were very careful not to cause any damage to both the items and the house. Price was a bit high. But it was worth asking them for the move.
Posted: 9/03/2013 • Link to this review
otome579kc Thank you for your review! We are happy our crew Got your move done carefully and safely. Thank you again for choosing Always Professional In Moving, Inc.
Awesome company! We would use this company again, and I highly recommend them. Thanks Jeff and team!
Posted: 9/03/2013 • Link to this review
MAKinsel, Thank you for your review we do appreciate your time. Again Thank you for choosing Always Professional In Moving, Inc.
Jeff, Jerome and Moses arrived on time and went to work. Organized and efficient, they worked well and have positive attitudes. My only complaint would be that the company did not do in house quote even though I had plenty of time prior to the move. Price ended up higher than expected due to that.
Posted: 8/22/2013 • Link to this review
sctaz, Thank you for your review! We do apologize for not doing a in home estimate, but the estimator was booked. We try our best when in this situation to get as much information via phone as possible. Again we do apologize but want to Thank You for choosing Always Professional In Moving, Inc.
We truly appreciate the opportunity to be your professional moving company. Our family owned business is small and our customers would't have it any other way. We are confident that with our dedication to providing the highest quality service, we can ensure that your move is done to your satisfaction. We believe that your move should begin with you, the customer, being provided professional and accurate information on what you can expect during your move.
Member of the NAPW(National Association for Professional Women) BBB Accredited with an A RATING! Gilbert Chamber of Commerce Member
[PDF] Just some of our customers that haven't had time to post on here.