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American Cleaners

2 star rating 2 Reviews

(314) 872-9393 Call

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11041 Olive BlvdSaint Louis, MO 63141

Reviews

  • American Cleaners - Saint Louis, MO -  mo2011

    Reviews: 1

    Waste of time and money!
    mo2011 (1 review)
    5/23/2011

    Unfortunately, I worked at this atrocious excuse for a business. This business has the WORST customer service I have ever seen. I have seen many longtime customers leave because Customer Service was so horrible.They will not work with a customer to find a resolution for customer problems (9 times out of 10, the problem was caused by their negligence) and always have the mentality that the garment must have come into the store with said flaw. American Cleaners routinely loses garments, refuses to accept responsibility when items are damaged by the machines and never refund a customer's money. Half the time, they don't even dryclean garments, instead throw them into the washing machine without so much as mentioning this to the customer. They are largely overpriced in comparison to other drycleaners. And they charge the same price for this, even when it could be done at home. They find ridiculous ways to tack on additional charges, like 20 cents a pleat for any pleated item.They also charge a 25 cent "environmental fee" per garment when, in reality, the cost to dispose of the chemicals used is MUCH cheaper. The most frequent problems I experienced while working there:lost garments, broken buttons, runs or tears in garments caused by the machines, black spots/stains that were not originally on the garment and incorrectly totaled receipts. None of which the company has taken any effort to fix or improve upon. I would never recommend this cleaners to ANYONE

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  • American Cleaners - Saint Louis, MO -  grantryans

    Reviews: 54

    Not bad at all
    grantryans (54 reviews)
    10/08/2007

    Get my work clothes cleaned here every week. Only had 1 problem. They broke a couple buttons on some of my work shirts.

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