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This is a great family business, owned operated by hardworking people. They were knowledgeable and helpful every step of the process. They were also punctual and courteous. I highly recommend American Energy. Thanks Kathleen and Michael!
Area Atlanta, GA
Cost $3,000 - $4,999
Date May 2017
Posted: 8/18/2017 • Link to this review
Several years ago they serviced my HVAC and said they changed the air filter for my tenant but in fact did not and this led to repair work being done which they eventually paid for. Recently, I had an HVAC installed in my condo as part of a group purchase which I later found out was brokered by a tenant living there with a business relationship. They damaged a main water line installing and did not inform me, management of the condo association did. They got mad at me for asking if a license plumber was required to do the repair work in Georgia. They also walked all over my carpets in wet boots then denied it. After agreeing to send me a check to clean my carpets, they did not. I filed a BBB complaint (BTW, they have an "F" rating for improper use of BBB logo on their website which they still have not remediated) and they agreed to pay one month ago, still waiting for check. My A/C was not installed properly as they did not splice the wires together correctly. The unit would not cool less than 76 degrees. My tenant finally informed me and they came out and repaired this. Mea Culpa. Buyer Beware!
Posted: 7/05/2017 • Link to this review
I have used American Energy to have 2 new AC units installed in the last couple of years. I had a problem last night with one of my units and I began calling to get service, one of the fan blades was compromised shutting off the unit. Because it was after hours, I didn't expect a call back until the morning, and I also called first thing, hoping to get someone out quickly. I called twice and did not get a call back. Meanwhile I contacted Shumate and they said they could have a tech out in the early afternoon, see my review of Shumate. I did receive a call back from Kathleen which I missed and called right back but again got voicemail. It is now 6pm and I have never heard back from American Energy yet. Shumate has come and gone after fixing my issue. I really like Michael and trust him completely. I had hoped that AE was my company that I could depend on. I had similar issues reaching them last time too. It does no good to have a good company for AC service if you cannot reach them and/or have them return calls. I give up!
Posted: 8/06/2015 • Link to this review
I am a woman that knows nothing about my car. YOu made it easy for me to find the fuse box and fuse in my car. I thank you because i really did not feel like being ripped off by a machanic.
Posted: 6/29/2014 • Link to this review
If you need good service, fair prices and experience, look no further than American. I've used them twice and have been very pleased with the service and value.
Posted: 6/18/2013 • Last edited: 1/07/2014 • Link to this review
I have to say they were great. My AC stopped working twice and they were able to fit me in pretty quickly, once was pretty late in the evening. Neither visit required major repair work but did take major diagnostic work. Even when they found the issue they kept checking to make sure it couldn't possibly be anything else. They even did stuff for me I could have done myself instead of just telling me to do it. It's not like they charged by the hour or anything so I really felt they went above and beyond with their help and good advise.
Posted: 11/02/2012 • Last edited: 1/07/2014 • Link to this review
I'm embarrassed that it's taken me this long to write a review. These guys have done several full HVAC installs for me over the last couple years. Reasonably priced, super flexible, super realiable and most importantly HONEST. Look forward to doing continued business with you and referrring whomever I can along the way.
Posted: 10/31/2012 • Last edited: 1/07/2014 • Link to this review
American Energy HVAC was the lowest quote we got on a full system replacement, and they worked their tails off to get it installed quickly and RIGHT. It was a great end-of-summer once the new system was installed, and we can rest easy knowing that we'll be warm and toasty this winter. In addition, they had a great financing plan that's working out for our budget. Thanks!!
Posted: 10/31/2012 • Last edited: 1/07/2014 • Link to this review
By far, the best AC/heating company that I have contracted so far. I had 8 quotes from other companies & they had the most reasonable estimate. Entire team is very professional & courteous. They are on-time and had my AC/heat replaced in 1 day. Did such a good job, I called them again for my second house installation.
Posted: 9/25/2012 • Last edited: 1/07/2014 • Link to this review
Fixed an AC unit that another company said just needed to be replaced. Good pricing and support. They try to educate the customer to help avoid them having to come back. Have used them multiple times now. Glad to have a go-to HVAC company I can trust.
Posted: 12/29/2010 • Last edited: 6/10/2014 • Link to this review
Not sure I understand all the 5 star reviews. I experienced a typical contracting job where things have to be McGyvered on the spot, some details were done well, some were just good enough, some were barely adequate, overall it works. That's the way it is I think unless you're paying thru the nose. On some important things they talked it over with me, disappointingly some not. Phone communications were below average. Price point was better than average.
Posted: 11/30/2010 • Last edited: 1/07/2014 • Link to this review
AmEn installed my new HVAC/Heat Pump system in Midtown in my absence and I couldn't be more pleased and impressed. Upon returning home after the install I wasn't certain that the service men had actually been there as I did not see the usual home service debris and disarray in my small space. I was amazed to find that my old system had indeed been replaced with my new low-noise, Hi-SEER unit from American Energy. No muss, no fuss, no schedule changes, no repeated phone calls, and no add-on costs; just plain old-fashioned service that used to be the rule and now, alas, has become the exception. I'll definitely call AmEn for any future HVAC equipment or service needs. Thank you, American Energy!
Posted: 9/24/2010 • Last edited: 1/07/2014 • Link to this review
I called this morning at 10:30 and my air conditioning was fixed by 1:30 the same day! The staff was very professional, knowledgeable and quick. American Energy is my heating & air company for life!
Posted: 8/11/2010 • Last edited: 1/07/2014 • Link to this review