Displaying 31-45 of 66
My AC had stopped cooling - right when the temperature had hit around 90 degrees. Michael came and fixed my AC the same day - the capacitor had gone bad - my kids could sleep comfortably that night. Both Michael and Kathleen are very professional and I would highly recommend them. Another contractor had said the compressor needed to be replaced but Michael was able to fix the problem - he is very honest and can answer any questions you might have.
Posted: 7/22/2009 • Last edited: 1/07/2014 • Link to this review
I received friendly, fast, and fair priced service. Not only are the technicians nice but so is the office staff. They were all very helpful and explained everything to me; from their pricing to what my air conditioning issues were. I highly recommend them. They seem like an honest family run business.
Posted: 7/14/2009 • Last edited: 1/07/2014 • Link to this review
I own Medlock Marathon, our front office A/C Quit working yesterday morning,I called the company that put the unit in a year ago,they said that the compressor is bad !I did not get a good feeling from him. I searched on Kudzu for a contractor close to us and found American Energy,let me tell you they are GREAT !!! they came out the next morning totally treated me with respect and looked me in the eye. did the repair for less than $200.00 WOW !!!!!! Great people you can trust!!!!!!! Karl Jaeger /Owner
Posted: 6/25/2009 • Last edited: 1/07/2014 • Link to this review
We have been having trouble with our upstairs air since we built our house four years ago, with service call after call to no avail. We called American Energy Heating and Air. Michael came to our house promptly when he said he would. He added the proper amount of tons for our air conditioning unit for the size of area we needed, he also added extra vents and registers to create more airflow. He layed drop clothes down to keep the areas clean. Minimal clean up for us and finally after so long we are cool upstairs. The price was extremely fair and the service was exceptional. I would highly recommend this company to anyone with HVAC services or installations. Thank you Michael and crew!
Posted: 6/10/2009 • Last edited: 1/07/2014 • Link to this review
This is a company that truly understands the meaning of GOOD customer service. I called American Energy on Monday morning to set up an appointment for a repair on a leaky AC unit and routine maintenance for all 3 of our machines. I was given the 8-10 time slot for Tuesday morning. Mike arrived at 9:00am on the dot and fixed the problem within 5 minutes! He serviced all 3 units with a smile and was out the door by 9:45. I would recommend this company to anyone!
Posted: 6/03/2009 • Last edited: 1/07/2014 • Link to this review
11:30 a.m.-I talked to Kathleen about my air conditioning problem. She told me that Michael would call me back. 12:30 p.m.- Michael calls me back he tells me what potentialy is wrong with my air unit. 12:50 Michael is at my house repairing my air unit and has it up and running by 1:00 p.m. Miked answered all the questions I could think of and the fact that my air unit was cooling 2 hours later from the time I first called, I will definetly be using their services again.
Posted: 6/03/2009 • Last edited: 1/07/2014 • Link to this review
Michael Johnson, owner of American Energy Heating and Air, is of the highest integrity and professionalism. Michael and his team gave me excellent service. I am no HVAC genius by any means. He patiently answered my numerous questions and invited my input into all aspects of installation (e.g. where to vent my new furnace; the size, brand and efficiency of all my new equipment. Michael is fair, honest and punctual. I would highly recommend American Energy Heating & Air to anyone interested in repairing an existing system or installing a new one. Thanks Michael and Kathleen Johnson for affording me the opportunity to employ your services. Steven Young
Posted: 5/21/2009 • Last edited: 1/07/2014 • Link to this review
After a lot of shopping around I chose American Energy to install the new HVAC system in our house (June '08). I asked Mike LOTS of questions prior to the install and he was always very willing to answer and I felt he was honest. At no time did he try to steer me to a more expensive system or unnecessary upgrades beyond what made the most sense for this house. Install day - Eric did the install and came with 2 helpers to get the duct work done. All the ducts were neatly run an strapped up and out of the way. A really top notch install. As if to prove the point, the system passed inspection on the first try (city of Atlanta inspectors)! After install we did have some trouble with a defective thermostat but it was not American Energy's fault at all. Mike was very helpful in getting it resolved and came twice to troubleshoot with mfg. and then to swap out the t-stat and temp. sensor. Have had no trouble since then. I've not had to call for service because the system has been running perfectly for for 7 months now (I wanted to wait for heat season to give review). Therefor I can't comment on their service calls. But, I anticipate the quality to be just as good as the original install and service - Excellent. These people are great to work with. Customer Service is excellent. A real pleasure. You will not find a better company to do your Heating and Air work.
Posted: 2/04/2009 • Last edited: 1/07/2014 • Link to this review
Mike's customer service in fixing our unit was phenomenal. His communication throughout the entire process was excellent. His pricing was extremely fair. This is the second time we've used this company and was equally impressed as we were the first time.
Posted: 12/11/2008 • Last edited: 1/07/2014 • Link to this review
American Energy Heating & Air replaced my air ducts and serviced my two systems yesterday. Everyone I spoke with was easy to talk to and get along with. The office person (Kathleen) answered many questions and was on top of everything. When Michael came to the house, he was thorough and didn't try to sell me anything I didn't need. The price was great. Eric (one of the installers) and Michael communicated everything and answered all my concerns. They did a fantastic job!
Posted: 10/02/2008 • Last edited: 1/07/2014 • Link to this review
Was the second time I had to use them, this time for my furnace. He actually called me on the phone a talked me through the repair over the phone. An 80cent fuse later I was back in business!!
Posted: 7/31/2008 • Last edited: 1/07/2014 • Link to this review
My experience with American Energy Heating & Air was such a positive one. Prior to dealing with American Energy, I delt with 2 other companies; the first one did a rush job and my A/C unit worked for 10 days before going bad again. The next company made a quick assessment and recommeded services that should be done to my A/C unit that were unneccessary. Fortunately, the next company I delt with was American Energy and they made an extremely frustrating situation better! American Energy was prompt in responding to my service request, and they arrived in a timely manner to do the service. When they were working on the A/C unit, it was obvious that they were doing a thorough job and not rushing to be done as soon as possible. I HIGHLY recommend this company. I recognize outstanding customer service, excellent work, and the honest manner in which they operate. If you are considering using American Energy Heating & Air, rest assured that you will not be disappointed.
Posted: 6/13/2008 • Last edited: 1/07/2014 • Link to this review
My first experience having to repair the AC as a homeowner... I'm so lucky that I called American Energy! Other companies couldn't come out for 4 days. Mike was here within 2 hours and had the unit fixed just a short while later. Kathleen in the office was very nice and helpful too. Thank you for fast, friendly service and a very fair price! (and thanks to the other reviewers who helped me to make this great decision!)
Posted: 6/09/2008 • Last edited: 1/07/2014 • Link to this review