We were shopping around and got many quotes from different carpet companies. After deciding on not purchasing our carpet from America's Best Carpet, we received a harassing phone call telling us that it cost them $50 to come out and measure. We are so glad we did not do business with them. What they did not realize was that even though we did not purchase our carpet from them we were prior to the phone call going to look into replacing our wood floors. Now we will not consider doing business with them for this!
Posted: 6/13/2011 • Link to this review
All seemed to be going well until the day of installation when two men showed up at 9am who spoke limited English. I was promised a supervisor who was one of the best installers. He didn't show up until 2pm and that was after multiple calls to the store and after speaking with the owner of the installation company. I spent over $9000 on carpet and expected to get decent service. ABC said that the best installers have their own companies and don't work for stores. When I called to complain, the owner of the store didn't even know his good friend's, who owned the installation company, last name! The owner stopped by to observe the installation. He didn't know where his top installer was either. Turns out he was on another job! ABC and the Installation Company blamed one another for our problems. I ended up having sub sub contractors! I have to say that the people who did the installation work were very nice and hard working, but the management of them from both the owner of the installation company and ABC were pathetic! This was one of the most stressful experiences of my life and I've had a lot. Bottom line, we had to have several areas re-installed, the carpet seems to be wearing well,several areas the carpet has pulled away from the wall or was never up against the wall, one area is hard where they got glue on the carpet, one area there is a big dip where the carpet goes over the tack strip. I do not recommend doing business with this company.
Posted: 1/12/2009 • Link to this review