Displaying 31-45 of 105
I recently had a leak. Their tech came out and diagnosed a faulty water heater, and they replaced it that day. Excellent service, however I found out it was a leak in the slab instead of a faulty water heater. I called the office, spoke to Julie in the office. She agreed it may have been a misdiagnosis, and did not charge me, not even for the service call which I would of been more than happy to pay. I value how a company deals with problems, and this company dealt wth it perfectly, I thank them, I will be a lifelong customer. dsh
Posted: 4/07/2010 • Link to this review
Thank you Anderson for the fabulous job you did on my repipe. I had heard nightmare stories from friends so I wanted to be sure and let people know about my experience. We had our third leak and decided to getthe house repiped. I saw an Anderson commercial and decided to get an estimate. Their pricing was fair, their service was excellent and the fact that I couldn't even tell where they had had to make hholes was amazing. If you have to repipe, call Anderson. They do great work.
Posted: 4/07/2010 • Link to this review
In view of recent news stories i have become leary of people working in my home, esp since my husband is usually at work and I have to be the one to be home and take care of our kids and the house. Recently our water heater leaked all over the garage and I was a little scared that I needed to find someone to fix it, someone that I didnt know around my kids. My neighbor said to call Anderson because they had used them for some type of repairs a few months ago and were happy with the way their work turned out. So I called them and got a real person on the phone, ha I am so sick and tired of having to push buttons to talk to someone too! I talked to Bridget (i think that was her name) and she told me they could have someone out pretty quick and they kept their word. I was embarrassed but told her I was concerned about having someone I didnt know in my home and she said not for me to worry becasue they did background checks on all the plumbers they hire. I felt so much better about that. Like she said they were out there pretty quickly and we ended up having to replace the waterheater, it was more than I wanted to spend but they had a coupon on their website that the plumber told me about that got me a free pressure regulator. The plumber was very nice and I felt safe and my worries went away. I hope I dont have to call for plumbing repairs again but if I do I would for sure call them again.
Posted: 3/24/2010 • Link to this review
I had a backed-up drain in my El Cajon home. Upon searching the yellow-pages I located a full page ad under plumbers that advertised "$99 fix any drain" from Anderson Heating & Plumbing San Diego. I then called and set-up an serviceman to visit my home. When the Anderson Plumbing service man arrived he quoted me $260.00 to fix the drain. Obviously after reading the yellow-book ad advertising "$99 fix any drain" I declined the service. Here is the kicker, the service man from Anderson Plumbing still charged me over $40 for the "house-call". Basically this company made $40 quick bucks for a 10 minute visit to my home. At this rate they would be making $240 an hour making house-calls based on false-advertising and people setting-up house calls hoping for a good deal. Anderson Plumbing = RIP-OFF
Posted: 3/19/2010 • Link to this review
Post script: I am retracting something that I said earlier about this not being a real call. I was able to determine we did serve this customer. I have left a message with this customer in an attempt to reach a satisfactory resolution. We did receive a drain call from this customer on March 5th. The call was scheduled for March 6th Saturday. Even though our yellow page ad clearly states $99 drain, Monday through Friday, we did still honor the $99 price. Our plumber found a break in the line which reclassified the call from a drain blockage to a repair. (Clearing a broken drain line is a very temporary fix and is not a permanent solution.) We shared that with the customer along with the price for repair. She declined the repair. Our plumber did collect $42 for the diagnostic since it was no longer classified as a drain clearing call.
When the call was completed, we did call the home as we do after every service visit. There wasn't anyone home so we left a message on the answering machine asking her to call if she was unhappy. We did not receive a call. Reading this review was the first time we knew this customer was unhappy. In the meantime I called the customer and left a message on her answering machine. I stressed this was not meant to be a confrontational phone call and that I very much wanted to hear her side of the story. I also informed her that I was sending her a check for $42. We guarantee 100% satisfaction because I never want a customer to be dissatisfied-Mary Jean Anderson
The phone people are exceptionally nice, but the service people are clueless. After installing a new system for me, the service guys have been to my house three times to try to balance the system--without success (with a no-show on the 4th time). When I asked the first guy where his tools were for balancing the system, he stated that he did not have any. He had just been transferred to the job because others had been laid off. He then stated that he could not balance the system because dampers were not installed. When I asked him why his company would install a system without an ability to balance it, he shrugged and said he needed to send out someone else. The second guy easily located the dampers that the first guy could not find, but was unsuccessful in balancing the system. The third guy admitted that the temp in one of the four rooms was 7 degrees warmer than the other rooms, so he did not understand how the second guy had "balanced" the system. Even after the 3rd visit, the room temps were still off. The Anderson people then admitted that the guy at the third visit tried a quick system balancing (15 minutes), rather than a full balancing (2 hours), so now they wanted to send someone else out to do the job right. Unfortunately, I just got a call at 4:10 p.m. (my time slot was supposed to be noon to 4:00 p.m.) that the guy cannot make it today. Here's hoping the 5th time is the charm.
Posted: 3/17/2010 • Last edited: 6/05/2010 • Link to this review
Had a problem with my thermostat which Anderson's tech could not figure out but he was more than happy to charge for the service call $68.00 and do nothing but tell me the system works fine. ASI Hastings figured out the problem in less than 30 minutes and was on their way....
Posted: 3/08/2010 • Link to this review
I called them late on a rainy night for an emergency relight of my water heater pilot. The tech offered to replace the 'broken' water heater for only $1300. I thought that was a bit high, plus there was a sticker on the water heater that said it had a 9 year warranty, so I said no thanks, just relight the pilot. The technician then tore apart the glass viewing door to access the pilot, effectively voiding my water heater's warranty. (I only found this out two weeks later; the pilot was out again, but this time I called my regular plumber. He refused to service it as soon as he saw the broken glass viewing door. He pointed out the decal on the water heater saying "do not operate if glass viewing door is broken or missing".) Warranty voided, and water heater permanently damaged, I called Anderson's to get them to fix their mistakes. Anderson's denied culpability, and refused to refund my money, or pay for the damage. I am now out $400 for new water heater and $300 for labor to my plumber (Still a lot less that the $1300 they quoted me - ). These people are shysters and should be avoided at all costs.
Posted: 3/06/2010 • Link to this review
We were called out on a cold rainy night to find customer with no hot water, technician found pilot light not lit, he removed the glass viewing window to relight the water heaters pilot and slid it back into place upon completion. This allowed him access to manually re-light the pilot and restore hot water for the evening. During this process he was forced to bend back (with the customers approval) a side and corner of a galvanized frame on this viewing window. He left that evening with hot water restored for a fee of $42. We performed a "happy check" to the customer and the comments provided to our Representative, "Victor did a fantastic job". And she was considering replacement as suggested. At no time during that conversation was there a concern with the visible appearance of the galvanized frame on the glass window. The water heater's warranty was voided due to issued caused by it's original installation and not because the viewing window was removed and replaced. There was an issue of improper venting. On the roof you can visibly see that there is a section of a three inch vent feeding into a four inch flashing. This leaves a one inch gap between the venting and flashing allowing for water to travel down that path and into the water heater. This caused damage to the interior component (burner assembly). On the top of the water heater you can see water markings as well as the rust on the one side of the water heater. Problems were reported in heavy rains throughout San Diego. We were more than willing to replace the damaged front galvanized piece and even offered to order and replace your burner assembly. However, after several conversations with GE/Rheem tech support they advised water damage caused loss of warranty and advised that replacing the burner assembly would not restore warranty and in fact would not be recommended for safety reasons. GE/Rheem advised once water has damaged the internal components, there would be a concern for the safe operation of that particular unit. We suggested the customer contact the county/city inspector to evaluate the water heater installation and venting. The venting is the source of the problem and whatever company originally installed the water heater needs to take responsibility for this violation and damages. If she had the same plumber replace this water heater and does not address the venting problems she will be replacing the new water heater again. Our pricing for her water heater included revision of venting, permit, inspection, water heater installed per code, water flex connectors, gas flex, hot water main shut off valve, earthquake straps, water alarm and warranty.
Anderson Plumbing performed a copper repipe which is a BIG job - walls needed to be opened up in nearly every room in addition to the garage. They also installed a new hot water heater and separate filtration system. Well, they really did "WOW" me - the plumbing effort took only three days and pretty much the same for the drywall AND painting. And you'd never know that my place had been ripped apart. Thank you Perry, Jerry, and Enrique. You made this job as tolerable as possible to live through.
Posted: 3/04/2010 • Link to this review
I thought I made the right choice for a sewer line inspection, but I was wrong! The day of my appointment, I called and confirmed we were on schedule for between 12 & 4, however at 1pm I got a call, stating they needed to reschedule, that they had overbooked. I explained I had other inspections in progress and I needed them to keep their confirmed appointment, but my request fell on deaf ears. I explained that I would have to ask all parties involved (the owner, my agent and my employer) before I could reschedule anything. Instead, I called another company, Bill Howe, who not only was available that day, but discovered problems during the inspection with the owner present and were able to perform all needed work on the spot. Anderson not only lost one customer that day, but my agent and the owner will no longer recommend them to their clients.
Posted: 2/19/2010 • Link to this review
Although I believe these types of forums can provide a valuable service for the general public and a place for them to voice there feelings, I also believe it is a place for people to share half truths, make unwarranted claims and provide miss information with impunity. In the recent economic climate, with companies struggling to survive, gorilla tactics, such as publishing false negative reviews on the competitions web site are becoming more and more common We have detailed computer records on every customer we visit that include descriptions of what happened on the job. We also call every customer to check on their satisfaction with the services provided once the job is completed. If we can't speak with them personally we leave a message. We have a 100% satisfaction guarantee and we live by that guarantee. Recently reviews have shown up on this site describing jobs that don't have any resemblance to work performed. The point is whether you are considering using us or using a competitor, I'm suggesting you do some additional due diligence and check with other sources, ie Better Business Bureau, California State Licensing Board, etc, to help you make your decision.
Thanks for listening - Mary Jean Anderson, President
Anderson Plumbing Heating and Air
I was impressed from the minute Anderson answered the phone to the follow up call I received the next day. They called to make sure I was happy with their service. I was! I did not like the idea of a four hour "window" However, they asked for a cell number so they could notify me when the plumber was 30 minutes away. They did call and it worked well. It saved me sitting around 4 hours waiting. The plumber arrived right when the said he would. My time is important, I appreciate they respected it. Michael the plumber, (not Joe), was very professional, clean and not pushy. He gave me several options and let me decide what worked best for me. It was a refreshing experience. I have not had great luck in the past service companies but I did with these people. He actually took out a cleaning product and cleaned out my tub after he cleared the drain. It was a mess when he arrived and was spotless when he left. I've never seen that before. My drain is emptying quickly and my tub is clean. Imagine that! I will definitely call Anderson again and plan to tell my family and friends about them.
Posted: 1/24/2010 • Link to this review
Wanted to get plumbing work done, so called Anderson Plumbing. Tech came home. Gave us an estimate for the work we wanted (Change the home water pressure regulator, as water pressure was too high.) After analysis of our home plumbing, told us we needed the water heater changed, and also the angle stops for each of the faucets in the house. Pressure regulator was 500 dollars, Water Heater around 1100 which were high but not bad, what was really high was the angle stops, around 80 dollars for each, and we were told to change 10. I feel that we were pressured to change the angle stops, but the way it was told, we had to get it done. With 3 kids at home, and the explanation of water flooding if anything went wrong. Finally with a 24-2600 bill everything was complete. Quality was great. Cost was high. Work was done in 2008, late review, but I wanted to put it in none the less.
Posted: 1/14/2010 • Last edited: 6/05/2010 • Link to this review
I had major drain probelms. I had called others plumbers before who had come out and cleared the lines only to have the problem again in less than a year. Anderson came out, cleared the line, offered to do a camera so we could find out what was relaly going on. I had a broken pipe where roots were growing in and stuff was getting hung up. They gave me several options for repair and I elected to have the line lined with a trenchless system. It took less than 24 hours and we didn't have to mess up the yard. I will call them again for any plumbing problem I have.
Posted: 11/23/2009 • Link to this review
It's Fall and time to have our furnace serviced. Anderson's Plumbing, Heating and Air has been performing this task for the past four years. We have had no complaints with the service we have received on our Heater or Air Conditioner. The office staff and Technicians have always been very pleasant and professional and well trained in their jobs. Their prices are on the high side, but the quality of service is worth it. By the way they also do great plumbing work.
Posted: 11/09/2009 • Link to this review
I should have trusted my instincts. Its never a good sign when you call to get an estimate over the phone and they tell you they do not give prices over the phone and that the tech will quote you when he arrives. This is a common sales tactic for companies who know their prices are high. This gets them out to the jobsite where they know it will be more difficult and inconvenient for the customer to deny the service due to the price. The girl offered to waive the standard diagnostic fee (another warning- charging for estimates)and could have a tech out that same day. I had already called 2 other companies and both quoted me about the same price. I foolishly assumed Anderson would be in the same ballpark so I booked the appointment. A huge Pink truck pulls up to the house (Slightly embarrassing). The tech took a look at my problem and showed me his clipboard with their predetermined pricing. I was in shock to say the least. I told him what my other quotes where and that I was not interested in paying his price. He reluctantly agreed to lower his price and complete the job. As I walked him back to his big pink truck I noticed the picture of the president on the side brandishing all of her diamond jewelry. I have to wonder if the excessive prices are directly related. Unless you have money to flush, I would not recommend this company.
Posted: 10/19/2009 • Link to this review
Believe it or not I appreciate feedback both favorable and unfavorable. It serves as a bench mark for how we are doing and it gives us needed feedback in order to improve our services and provide the value our customers deserve.
We perform "happy checks" after every call to make sure that our customer is happy with all aspects of the job. We have 100% satisfaction guaranteed so if this person would give me a call, I would be more than happy to discuss his/her particular dissatisfaction with our company.
I would like to address some of this person's statements. The reason we don't quote price over the phone is it is nearly impossible to know the exact scope of work with out doing some type of investigation. Furthermore once the investigation is completed, we provide our customer with a price before any work is done. This way the customer has complete control over how much they spend and whether the work is done or not.
Concerning the charging for estimates, we don't charge for estimates. If you call our HVAC department and ask for estimate, there will be no charge. If you call our company for a service call, we do charge a $42 diagnostic fee for plumbing and a $68 diagnostic fee for air conditioning. We expend a lot of our resources making sure that our people are well trained. We want to make sure that the person who we send to your home can fix it and fix it right the first time. Just like any other service, you are paying for that expertise.
Recent industry studies show that just to get a technician to your home, before any work is done, costs service companies $87 per call when you factor in all of the hidden costs of doing business, (i.e. wages, insurance, support staff, etc)
One final word, we will never be the low cost plumber. You deserve value, and warranties that back up that value. If this person is really unhappy, I would once again ask that they give me a call. I would remind him/her that we have 100% satisfaction guarantee.
Oh, and for the record, the diamond rings are a combination engagement and wedding ring from my husband and have nothing what so ever to do with my company - ..and I make no apology for them what so ever.
Kudzu, thank you for giving us the opportunity to communicate with our customers.
Mary Jean Anderson
I had perhaps the worst plumbing problem possible - a sewer backup. It was not pretty. I needed it fixed and I needed it fixed immediately. I found Anderson's number online and called. They came out same day, fixed the immediate problem and then recommended sewer lining. based on the video they showed me of my lines it was obvious I needed the service and they weren't trying to "sell me" but really wanted to be sure I didn't have this problem again. They did the lining early the next week and I feel great knowing that I won't have anymore problems. Great service from the scheduling call to the three technicians I worked with. I will always call them for any problem I have in the future. thank you Anderson.
Posted: 10/16/2009 • Link to this review
Anderson Plumbing, Heating and Air is San Diego's most trusted and reliable service contractor. For over 35 years we've been getting jobs done well the first time with a 100% satisfaction guarantee. Learn why we say, "Nobody wows clients like we do!"
-BBB Torch Award Finalists 2001, 2002, 2003, 2006 & 2007
-Angies List Super Service Award Winners 2005, 2006 & 2007
-Top 25 Women in Business-San Diego Business Journal 2006
-Top 25 Fastest Growing Privately Held Companies in San Diego 2006
-Womens Entrepreneurial Awards-Top 50 Women Owned Business San Diego 2006
-Honorable Mention Business Person of the Year-Plumbers Success Int. 2005
-Nominated-Best Place to Work, San Diego Society for Human Resource Management(SHRM) 2006
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[JPG] Repiping Alternatives
Anderson Plumbing Heating and Air, Inc. is San Diego first certified "Green Plumber". We now offer low flush toilets, high efficiency tankless water heaters, heating and air conditioning units and home leak detection systems that will help you save water and energy. And don't forget the tax cedits up to $1500. And, weve introduced our pipe relining system that allows you to repair your leaky pipes without our environmentally friendly ePIPE technology.