At Ann Taylor we give women endless style options and versatility, for big days and every days. It's a wardrobe of possibilities: from tops and sweaters, to pants and denim, and all the dresses, skirts, suits, shoes, accessories, and even cashmere in between. Welcome to Ann Taylor.
Very poor customer service! I bought bridemaids dresses at the time I was pregnant and so I purchased 2 dresses. They didn't carry petite sizes so they ordered the dresses for me and had them shipped to the store when I went to pick it up I spoke to 2 different associates at the store and neither of them were aware of what was going on and where to find my dress when their store is the one that contacted me to have it picked up. When I received both dresses the dresses that were ordered were two totally different style numbers so the dresses weren't the same color. One was lighter than the other. It is very sad because the store manager is the one who ordered both dresses in my behalf. Very poor customer service. They were very nice at the time the dresses were purchased but once they were paid for they didn't care about the service they gave us afterwards. Very upsetting. We should've just got our dresses somewhere else! I highly recommend the associates to go through customer service training. Very Upsetting!
Posted: 1/22/2008 • Link to this review