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Dr. Gupta prescribed an ointment for my dry eyes. She gave me a coupon and said I should not have to pay more than $75 out of pocket, with the coupon. I tried to have it filled but my insurance would not cover the prescription because they wanted me to try something cheaper first. I call Ansley and they tell me to go back and give the the pharmacists the coupon because they should know what to do. I try again and it's the same situation. I call Ansley again and finally get some drops that my insurance will cover and go back for my follow up exam. Before the exam starts, Dr. Gupta starts telling me that there was a mix up with the wording on the coupon they gave me? Then she complains about my insurance dictating what she prescribes. I explain that I understand her frustration, but I can't afford a $144 tube of eye ointment and wanted to try other options first. She replies that she had to pay $52 for cough medicine when she had bronchitis and that insurance doesn't always cover everything. Then she says that she is frustrated with ME for not contacting my insurance company because she had to call my pharmacy on her day off when I went back the second time to try to get my prescription filled. She actually tells me she was so irritated that she prescribed a very old version of eye drops because she figured my insurance would cover that. She opens the door and tells me I should go somewhere else. I was speechless and stunned. What happened to the Hippocratic oath?
Posted: 8/18/2015 • Link to this review
Just stopped by here on a whim to see if they would repair a pair of designer sunglasses I had purchased elsewhere. Not only did they do it on the spot, they didn't even charge me. That's good business kharma! Not only will I go back, I'll tell everyone.
Posted: 7/29/2013 • Link to this review