I've gone through a few pool services over the years. Aqua Shine has done an excellent job so far. The owner, Brandon, is very customer orientated and seems to genuinely care how his customers are treated. Admitedly, I haven't gone through a summer yet with them but I am confident they will continue the great service I have received these past few months.
Posted: 2/23/2012 • Link to this review
Moved into a new home with our first pool, wasn't quite sure all that I needed to do with it. Contacted a few different pool services and in the process found Aqua-Shine. They were fantastic, came out and spent the time to teach me what needed to be done on a daily basis to keep in maintained. They are coming out twice a month just to make sure it is running in peak form. Their staff are professional and know their stuff. Price is more than fair. I recommend them to all of my friends and family with pools.
Posted: 7/13/2011 • Link to this review
I was transferred from a previous pool company who was downsizing their customers to Aqua Shine. The second week of service they were a no show. At one point one of the pool guys left my vacuum out of the pool disassembled. I called to see why because there was no communication to me and eventually (~4 days later) it was fixed and put back in the pool. They weren't scrubbing my pool to the point there was tree debris still sitting on my steps the day they "serviced" my pool while the pump was running. From my perspective, all I could tell they did do was add chemicals and turn on the pump. I had to take them to BBB because they wanted to charge me for an algae treatment (from the debris they left in my pool all the time...) that I believed they owed me for the lack of service to my pool. Brandon is rude in his interactions over the phone when he isn't getting his way. Steve will be nice to you on the phone but then twist his and your words when it comes to communicating with the BBB. I DO NOT recommend going with this pool company. So many fish in the sea when it comes to pool companies in Phoenix!
Posted: 7/11/2011 • Last edited: 7/13/2011 • Link to this review
Our customers are the most important part of our business and it is our first priority to ensure every one of them is happy with our services.
We are very sorry that we were unable to work with this customer or come to an agreement that would result in their satisfaction. We have made several attempts to do so, including service calls and chemical treatment at no charge; as well as offering a substantial refund for previous services performed.
We have resolved this customer's Better Business Bureau complaint to the satisfaction of the Bureau. In this situation we feel that we have gone above and beyond for this individual and we will continue to do so for our current and future customers.
Thank you for reading this response and we hope that this review does not persuade anyone from using our services. We know that we put our hearts into our work and we truly care about each and every one of our customers.
We would still like to extend the refund mentioned to this customer in an effort to resolve any negative feelings and feedback they may have.