Ok so I have to admit I am a tough customer to work for when it comes to contractors. I generally do not trust any of them and have been cheated before. So I am over all a skeptical guy when speaking to pool sales people. We took bids from about 6 different companies and finally settle with Aquaphina. I mentioned to Saul that one of my big concerns outside of quality of work was the time frame. I grilled them on every angle I could! Well as soon as we signed the very next day we had the pool dug and the process in motion! I was amazed at how fast and efficient they where. As things went along we asked for some changes, which they did no problem, and stayed involved with every little detail. They came through with everything they had promised. We had actually left for a vacation and when we got home the pool was already plastered and full of water! It took them 4 weeks flat to get it done. I was very pleased and actually surprised that they could pull it off. The guys who worked on the pool where great and very respectful. We are always concerned with people working on our property. But they where great. Our pool is awesome and we are just starting to use it. I literally can try to nit pick things as best as a can, and I just can't find a thing to complain about. We are very happy with our decision to go with them.
Posted: 4/18/2013 • Link to this review
We started our $125,000 dollar pool project on 4/7/12 here we are in October and the pool is still being worked on. They subcontract to unqualified contractors, make false promises and do not answer any calls regarding concerns but rather text you BS and don't show up to fix the problems. There in NO communication or customer service
Posted: 10/18/2012 • Link to this review
Aquaphina is very accomodating until they get your business. Then you are at their mercy. Our pool was completed nearly 5 years ago. 2 years ago we needed the step in our spa rebuilt because the sub-contractor did it wrong and it took a whole year for Aquaphina to come out at fix it. And now, our salt water chlorinator has failed and they have yet to provide us with our receipts for the equipment we purchased through them. We can't get the part replaced but we can get it pro-rated with the proof of purchase. BEWARE of their smooth-talking ways.
Posted: 8/06/2011 • Link to this review