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Honestly the best cleaning team I've had in 15 years. Pleasant, efficient, and thourgh. But the management? No so much. I know they get high ratings, but when there are any issues, the management falls apart. For my son's graduation party, I scheduled the cleaning a week early at a specific time. The managment decided that since another job cancelled it was okay to show up 4 hours early. His excuse, "I forgot to call you." So I was running around my house picking up with wet hair, very hot, and very flustered. His response, "We all make mistakes, sorry." Even though he offered a discount, it was his attitude that really rankled. I didn't take the discount. Okay fast forward a week and another confrontation. He made this an additional cleaning instead of a replacement. No. Not what I asked for. Again, because of his lack of management skills, I have to rearrange my schedule? No. Although I really hate to lose the team, I'm moving on. Organizationsl issues and rudeness are not acceptable. His attitude is truly amazing in this economy.
Posted: 6/03/2012 • Link to this review
Wow, I have had two cleanings thus far, and Wesley and his wife are amazing. They are very professional and go way above and beyond. If you want a sparkling clean house, and wonderful people cleaning your house then this is the business. Most places send different people to your house. Aquastar sends the same people if you have them do regular cleanings. Thank you!
Posted: 5/15/2012 • Link to this review
Thank you for your kind words, in order to deliver the same quality on every visit, we send the same crew every time, this is our promise.
Aquastar Cleaners did a wonderful job! From the consultation with Marcos to the actual cleaning, everything was professionally handled in a timely manner. I have 2 cats and a dog who shed a lot and they vacuumed the couches and chairs so they look like new! They cleaned all the baseboards, doors and cabinets. The little details were really nice too - they organized my shoes in my closet! They also use mostly natural products so the house smelled clean but not chemically. I will definitely be utilizing Aquastar Cleaning again.
Posted: 3/26/2012 • Link to this review
Just wanted to take a minute to thank you for your review. It's great to hear that we are providing you with the quality and value of service that we strive to achieve.
We've been using Aquastar Cleaning for two years now, and we're very satisfied. Quality is very important to me as a mom, and coming home to a clean house is a joy. The staff is friendly and easy to have in my home. I've recommended Aquastar to my friends and business associates. Great local business!
Posted: 2/19/2012 • Link to this review
Thank you for your kind review, we treat each one of our customer's houses, like it was our own. This is the reason for our success, we send the same crew every time.
Aquastar provides a thorough cleaning in a timely manner with little to no issues. We've been using Aquastar for over a year, they've provided excellent service and are a great value to boot.
Posted: 2/18/2012 • Link to this review
Thanks for the kind words! Consistency is what we promisse to our customers. Please always fell free to let us know about the quality which you receive on every visit.
The management are serious about quality of service and customer satisfaction. Price is not the cheapest but very reasonable for a maid service company. I have tried many others but can never find the right company that will attend to my needs. I am particular in details. I would recommend Aquastar to anyone looking for honest, friendly & quality service.
Posted: 12/31/2011 • Link to this review
Thank you for your review. Aquastar Cleaning is not concerned only with the quality of cleaning, but we also care about the quality of our customer service in our office when you call.
You are the best. We used two other cleaning companies in the past, never again. Great job! Wonderful house cleaning. Highly recommended to every family and friends.
Posted: 10/12/2011 • Link to this review
Thank you for your review. With Aquastar Cleaning we make sure you are always receiving the best service
We hired Aquastar to do a post-cleaning move of our house. As we had already left town, our neighbors oversaw the cleaning, and they were impressed. The crew did everything we asked them to do, including cleaning the inside of our appliances and cabinets. They found a pair of binoculars that had been inadvertently left behind, and returned them to us. We would recommend (and use) this company again.
Posted: 10/10/2011 • Link to this review
Thanks for the kind words. This is the reason why we have the best and most well-trained employees, because the goods of our customers comes in first place.
I had the best experience with their services! They have exceptional customer service, were on time for estimate and appointment, and made my house as clean as the day I moved in 6 years ago. i never thought my house could look this good again. The deep cleaning service is unparalleled and I will be using their servies for as long as I am located in GA. The staff was very professional and their attention to detail is GREAT! They exceeded every expectation imaginable. I highly recommend this company.
Posted: 10/08/2011 • Link to this review
"I am pleased to write this letter of recommendation to Aquastar Cleaning Services wich has been cleaning my 10 room 2.5 bath home since I contracted with them to do a special cleanup. That cleanup was the result of several months of roadwork directly outside which resulted in thick film of red road dust across every surface of the house. Aquastar Cleaning completed the job with such thoroughness,that my husband and I immediately continued their service.They arrived,as scheduled,reliably and dependably. They clean my one of a kind crafts and art with caution and care. Dead insects and tons of cat hair do not intimidate them. They accommodate special requests without hesitation. Aquastar Cleaning prices are fair,and they provide exactly what they tell you they will. They clean under rugs,dust each object and the surface under it,not around things. The bathrooms and kitchen sparkle when they are finished.Despite the fact that they work when they are here,they are never too busy to smooch my cats,which is extremely important to me (especially because they are the source of the never-ending piles of hair!). I recommend Aquastar Cleaning without hesitation."
Posted: 9/13/2011 • Link to this review
I receive bi-weekly service from Aquastar Cleaning for a 4-bedroom house with two pets. The service is excellent. They are reliable, responsible and they do a fantastic job cleaning. I would highly recommend them to anyone.
Posted: 8/09/2011 • Link to this review
This company is great! They did the best job ever on my house and for such a reasonable price.They completely EXCEEDED my expectations, I'm still amazed at how great everything looked and smelled! I recommend this company to everyone that I know. Thanks again Aquastar Cleaning Services! .
Posted: 7/26/2011 • Link to this review
I have had several different cleaners come in to clean my house, but this is by far the best one! I had them do a deep cleaning, which was badly needed, and they spent 5.5 hours cleaning every nook and cranny of my 2800 sqft house. After they were done, I walked around to observe the job, and opened one of the ovens, and it still could have been cleaned some more. So, without me even saying anything, they proceeded with cleaning again. I will definitely be hiring their services again, and highly recommend this service!
Posted: 6/19/2011 • Link to this review
Aquastar has exceeded my expectations since my first meeting with the owner, Marcos. He was prompt, professional and really listened to what I wanted done around my house on a continuing basis. I am always pleased when I come home on the day Aquastar has been there. They do a great job every time and even wear shoe coverings to protect my new carpet!
Posted: 6/02/2011 • Link to this review
Aquastar Cleaning Services uses gentle, biodegradable cleaning solutions in your home & office! Let us know if anyone in your household (human or otherwise) has any chemical allergies, and we will tailor our services to accommodate them.