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I initially never contacted Aquatic Innovations about the install - I was put in touch with the company by someone who does 'pond maintenance' - Evan. The deal was that since he connected us - Evan would do the monthly maintenance and Aquatic would do the yearly clean out to keep my warranty valid. Aquatic put in a LED waterfall not made for a pond with fish and its waste - after a few months it stopped working correctly - I spoke to my local pond store and was told it should have never been put in for a fish pond. Since my waterfall kept having issues, I decided I would get the correct one for a fish pond and swap it out myself. I told Evan when he was onsite doing the monthly cleaning and he said he would do it for free when he came back the following month. He replaced it - and there were no problems at all. About 4 months later my pond started leaking - I called Aquatic, they came out and did my Yearly Cleanout for $285 then told me that they could not honor the warranty and fix the leak due to someone else changing the Water Fall - the owner did tell me that it was probably the pond liner which he gave me a warranty on but is not saying is no longer valid.
Posted: 12/11/2014 • Link to this review
Nothing but problems from the get go. They came yesterday to clean the pond (which they really didn't do) and did not secure the pump for the 2nd time since we've hired them. It now has drained our pond AGAIN. Our beautiful fish, which we cherished, are DEAD!! Refuses to compensate us for their mistakes. We will have to take legal action for his gross negligence. For 8 months he never showed up on time, forgot chemicals, etc but we gave him a pass. We were too forgiving and they were way too incompetent. Lazy, lazy, lazy. We will recover our damages but our hearts are broken. The pond was perfect BEFORE he showed up yesterday. Steer completely clear.
Posted: 8/13/2014 • Link to this review
Called Aquatic Innovations to clean a pond and resolve a pump problem. They arrived exactly when they said they would, completed the job perfectly, and cleaned up the patio area thoroughly when they were done. Price was very reasonable. Even though they are located in Suwanee, most of their clientele is in Atlanta. Highly recommended.
Posted: 7/26/2006 • Last edited: 1/02/2008 • Link to this review