Do yourself a huge favor and look elsewhere for synthetic grass. First, his sales guy "mismeasures" our lawn area. This causes his install team to not have enough product to complete our lawn (leaving it half-done for weeks). Then they install the remainder with product that's not quite the same color. Apparently this is acceptable to them even though I've requested and been told on multiple occasions that they would bring in all new product to replace it. Chris has flat out lied and done everything that works out best for him, not his paying customer. Stay far away!
Posted: 2/26/2010 • Link to this review
Bill, I am sorry for the situation with our salesman who worked with you. He was new and made a mistake. We ordered the same turf to match what was installed. It comes from Georgia and takes some time to arrive. It was useless to put a new piece in based on the need for a small amount of turf. Regardless of the situation you would have seams. The grass comes in widths of 15 feet. Unfortunately you saw where the seams are and your naturally drawn to it. The grass was an exact match via dye lot #'s. We have done over three thousand installs and this is the first time we have a problem. I am not sure we can ever get you 100% satisfied based on your expectations.
Chris was amazing when it came to delivering my synthetic grass. I was able to get a hold of him in the morning and that same day I had exactly what I was looking for. Not only did Chris offer me a great product, but he went out of his way (in the pouring rain none the less) to deliver my grass. Customer Service is all about making the people you serve happy and Chris, without a doubt, has mastered this art. Thanks again for everything! The grass is amazing! If I ever need to landscape a larger area with synthetic grass, I wont think twice of where to go.
Posted: 9/04/2007 • Last edited: 1/02/2008 • Link to this review
I would like to thank Chris for his professionalism. He was able to work around my busy schedule and was "hands on" from the beginning to the end. My family loves your work which in turn makes my life easier....great job, thanks!!
Posted: 8/13/2007 • Last edited: 1/02/2008 • Link to this review
I just thought after all of the work Arizona Luxury Lawns did for me the least I could do was recommend them to other people in need of a great product. What can I say, Better than I could have ever expected. Chuck,
Posted: 7/09/2007 • Last edited: 1/02/2008 • Link to this review
Quality grass, great value, and great workmanship. Would use them again. "I have grass in the Desert that is green."
Posted: 7/07/2007 • Last edited: 1/02/2008 • Link to this review
Steven, It was a pleasure helping you in your time of need. And thanks again for the two refferals you have sent my way. I enjoyed working with you on your project and hearing all your wonderfull stories... Take care.
I am so pleased to recommend this company A+. Professional, great communication, and very helpfull. I shopped around and they had the best selection at the most reasonable price. I would buy from them again. I worked with Chris Harlien and he was enjoyable to work with.
Posted: 6/30/2007 • Last edited: 1/02/2008 • Link to this review
Dina, thank you for taking the time to review me. I am glad that I have played a great part in renewing your confidence in working with contractors. Thanks again and enjoy your lawn and putting green!!
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