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Craig installed a unit a few years back and I could never contact him for the maint. check up. $ years later he wound up replacing the coil in my mover at a cost of $1300, after recharging my system a few days earlier for $400. The coil was under warranty and he spent 6 hrs removing and replacing it. That's about $215 an hour for labor. He no sooner left and the unit froze up. After he was done I went up and found 2 major holes in my duct work and patched them myself and now I have a 22 degree split with a lot of condensation on my copper pipes in the heat pump unit it's self. Not very happy and won't have him look at this problem for a third time. I am having someone else take care of it. $1700 so far in 2 weeks and I still think there is something wrong.
Posted: 9/25/2015 • Link to this review
After requesting a quote to install 2 A/C units. I was kind enough to follow up a 3rd time to check and see if Craig had a price. He informed me that 3 full business days is not enough time to put together a price and rudely said go somewhere else if you need a price that quick and hung up. I called two other A/C businesses and they provided me a quote next day. If this is how he deals with possible future customers, i would hate to see how he would handle a warranty request or anything else. To many other A/C contractors in the valley that provide excellent service to mess around with this guy.
Posted: 8/31/2012 • Link to this review
This company stated that to replace a 1/5 HP 1075 RPM condenser fan for my AC unit is a flat $425 fee. The owner of the company stated that this is the market price for replacing this type of condenser unit for parts and labor. He stated that a flat rate is what AC companies do and it is typical for the industry. After the repair was completed, I researched the cost of the replacement condenser unit and found that it could be purchased at $65 on-line. This means that labor/overhead based on what the part costs is $360/hour. Even if you calculate a 100% mark up for the unit (say $130) the labor/overhead costs is $300/hour; given that it took an hour to remove the condenser unit and install the new unit. The claim by the owner that this is how it works in the market is inaccurate. I called several companies who will do an initial diagnostic, than give an estimate based on parts and labor per hour. The prices range from $95/hour to $140/hour depending on the company. Some companies did claim that they will only charge on a per job basis, similar to Arizona Paradise. The practice by these companies does not disclose all costs and is a business practice that borders on outright fraud.
Posted: 8/05/2010 • Last edited: 8/31/2012 • Link to this review
If you want to deal with a company that has some sense, then this is the one. Everything they do is clearly identified and put in understandable terms. I had two home air conditioner units replaced by this company. Even though I live in the north Valley and they are based in Gilbert, they showed up three times - the first time was to take measurements, the second to double check everything, and the third time was the installation. They were prepared, knew what they were doing, and didn't waste my time with attempts to sell me extra cost items. The price of the orignal estimate was the final cost at the end. After having dealt with another company that attempted to "nickel and dime" me to death, this company was a breath of fresh air. They stand by their work. And by the way, the final installation cost was a great value for the units. (Now to get those APS and manufacturer rebates). I can't say enough positive things about this company.
Posted: 5/16/2008 • Last edited: 10/30/2008 • Link to this review
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