I went to ARN Networks in desperate need to recover pictures from a corrupt camera memory card. I was told the procedure would cost $80. The employee took a box off the shelf (a card reader) and was able to recover the data in minutes. He mentioned that he could transfer the pictures onto 2 cds. At my house transferring data to a cd takes 5 min. and costs $0.10. The employee told me he'd work on it over the weekend and get me the cds the following week. He presented a bill with an additional $70 for the cd transfer. Taken aback at this cost and the extra time, I told him I'd do it myself but needed a card reader. He boxed up the card reader and sold it to me. On the way home I stopped in at another retailer and saw a card reader that was smaller, upgraded, brand new, and half the price. I purchased this card reader intending to return the former product. Evidently ARN Network has a policy: No refunds on used hardware. I find this ironic because I never used it - the employee whom I paid $80 used it (and likely used it on many occasions previous to my visit). Advice: Go to Walmart and buy a card reader BEFORE going to a data recovery company, and then only go to a company with a good reputation, who cares about quality customer service and sells top-quality products.
Posted: 11/19/2008 • Link to this review