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Definitely customer oriented and skillful. Around Town fixes your problem with fair pricing. They are honest and dependable and usually early to an appointment. They saved me several times from having to spend unneccessary money.They care about keeping customers.
Posted: 6/25/2010 • Last edited: 2/09/2012 • Link to this review
I absolutely do not understand the negative reviews for Around Town. Dick and his brother were originally sent to me from AHS but I found them so honest and reliable that I used them consistently on two older HVAC units on my home and in-law suite for years after I ended the AHS. I had a very complicated older home that had piping run from the basement of the main home underground into the ceiling of the in-law suite to supply hot air. The water pipe broke one winter and these guys were the only ones out of a sea of others who could figure out and fix this rather complex problem. The negative reviews are truly nonsense. I would recommend them to anyone I care about. I also never found them rude at all. I was very young and stupid when I owned that home and they could have easily taken advantage of me. They never did and were never condescending but willing to walk me through any question I had on the work they had done or needed to be completed. I also found them to be an excellent value.
Posted: 6/21/2010 • Link to this review
Seems everything I read bad about these guys is on an AHS warranty call. The tech was rude and condescending. Left my A/C in worse shape than when he came. Then I got the standard answer from AHS---problem due to lack of maintenance. However they gave no specifics about what indicated lack of maintenance. I will never use these guys again and probably will cancel my phony warrenty from AHS.
Posted: 5/18/2009 • Link to this review
Around Town is punctual, professional, and is the kind of company you want to work at your home! We were very satisfied with their service and would recommend them to anyone.
Posted: 5/07/2009 • Last edited: 2/09/2012 • Link to this review
Dick is a friendly guy, but what really matters is that they came out and inexpensively fixed what previous contractors had expensively mucked-up. These guys are of the highest integrity, while so many others are less-than-honorable. Plus..they are pro-active: they didn't make me nag them to get the job done, and done right! Great team!
Posted: 1/21/2009 • Last edited: 1/22/2009 • Link to this review
Our home warranty company referred Around Town to us. They did not perform the work they stated they were going to perform and tried to charge us full price. They were rude, insulting and threatened me over the phone when I confronted them about not completing the work as promised. I would not recommend them for any job.
Posted: 7/26/2006 • Last edited: 1/22/2009 • Link to this review
I give them a fair review at best. They came as part of my home warranty service and were not very detailed. In servicing my heating thermostat, I had to point out a possible way to fix the problem.
Posted: 5/04/2005 • Last edited: 1/22/2009 • Link to this review