I have used this bank for about 4 years now and I never had a major problem with them until recently. They do there job adequately if you simply use them as a bed mattress (something to keep your money in). I have an exceptional credit score and decided to apply for a $15500 car loan. This loan was initially rejected because of limited credit with ACU, so I told them to close the application. Of course they didn't. I got an email a couple of months later notifying me that, in fact, I had been approved! What? Now that the potential car that I was looking at 60 days ago is gone, you're going to approve me? That's hilarious. However, I decided to give them a second chance. I then decided to see if I could possibly get a substantially smaller personal loan for a cheaper (and collectible) M3, and I was approved for a whopping $750! Are you serious? Not to mention that the service (specifically, Deborah in Consumer Loans) was rude. Sure, the waits are long. But, it wouldn't matter if the customer service was actually decent. So to sum this business up as a whole with few exceptions: rude and inadequate. Take your precious time and bank elsewhere.
Posted: 10/08/2014 • Link to this review
I have an account because they have a branch where I work, I decided to ask for a checking account and ATM card and had to fill out separate forms with the exact same info. Maybe they will join the rest of us in the 21st century with their new system coming on line.
Posted: 5/02/2005 • Last edited: 1/02/2008 • Link to this review