This is tracyholcombe's TrustRating, which is based on both the number of reviews tracyholcombe has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful tracyholcombe has been to the Kudzu community.
They have a stupid practice that you can not leave the waiting room or you will get charged an additional hospitalization charge!! But, you can go stand at the Arco for 2 hours and THAT IS OK!! Unbelievable.