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My technician Ron was very knowledgeble, friendly, courteous and explained every detail thouroughly. It's rare to find this type of customer service nowadays!
Posted: 5/03/2012 • Last edited: 5/25/2014 • Link to this review
Thank you very much for letting us know and I will make sure Ron knows!
They replaced my complete HVAC system. The technicians were very concerned how the system looked and how it operated after they left. They answered all of my questions. Overall, I was very satisfied.
Posted: 4/30/2012 • Last edited: 5/25/2014 • Link to this review
Thank you for taking time to leave us feedback! Your satisfaction is very important to us, we are here if you need anything.
I could not have been more pleased with the ENTIRE experience! From the representatives in the office to the technician. Assured Comfort gets an A+ from me!
It was a pleasure speaking with you! We are here if you need us!
Been a contract customer for years. Always ontime and dependable, experienced technicians. Thanks Assured Comfort!
No,Thank you! We know your time is important to you, so we make sure we are on time so you can get back to your day!
I have been working with Assured for years and they have always been prompt, courteous and catered around my needs. I have had my HVAC serviced seasonally, Water heater replaced and recently HVAC replaced and every time the only company that I'll call is Assured. That have never disappointed! I don't even ask questions - I just know they wouldn't steer me wrong..
Thank you so much for your kind words. We value our clients and strive to provide you with the best service we can. We are here if you need us again!
Service person was completely incompetent. They are only interested in getting a contract signed and could care less about fixing the problem. I have been a customer for twenty years. So much for loyalty Huh?
Posted: 12/13/2011 • Last edited: 5/25/2014 • Link to this review
We are very sorry that you had a poor experience with us. Please contact us at the office so we can make it right.
I can't say enough wonderful things about this company. They were on time, polite and so efficient!
Posted: 10/07/2011 • Last edited: 5/25/2014 • Link to this review
Thank you for letting us know. Our client's are very important to us, if you need us in the future, we are here for you!
Have done business with these people for years starting with a unit needing repair in the summer. They always come when they say they will and always do a great job. I am also impressed with the way they help out families with members in the service.
Posted: 9/13/2011 • Last edited: 5/25/2014 • Link to this review
We are very grateful to owner Jerry Hall who came with his technician to fix our air-conditioning on the Saturday of the July 4 weekend because it could not be fixed during the business day on Friday. This business owner really does care about customer satisfaction
Posted: 7/02/2011 • Last edited: 5/25/2014 • Link to this review
We called Assured Comfort for service on our older AC. Before even inspecting the outside unit we were told we needed a new system. He told us all about the finance program and service plans. We weren't interested in doing that right away. After a quick look he discovered the fan motor was not working. I assumed this was the only problem found and was all we needed to fix. He quoted us $660 for a new motor and labor. We went ahead with it since this is supposed to be a reputable company. One week later the AC stops working again. They sent the same guy. Turns out the contacts were dirty. How could he not see that the first time? We were charged another $79 for the service call for something he should have seen and done the first time he was here. Then 2 weeks later the AC is blowing air but not cold air. There was no way I was calling them back. I took the time to educate myself on how the system worked and what maintenance could be done myself. After a new filter, cleaning the coils it came to either the compressor or charging the system. We called Arch Air to check it out. What a difference! He was very thorough. The old fan motor had caused burnt wiring. Assured Comfort tech should have seen that too. The new capacitor was now no good. Both capacitors and bad wiring were replaced. He checked everything out in the pouring rain and didn't overcharge us. Assured Comfort should focus less on selling new systems and more on hiring quality techs. Call Arch Air instead.
Posted: 5/26/2011 • Last edited: 5/25/2014 • Link to this review
We came back from vacation in July and it was 80 degrees inside our house. We ended up having to replace our upstairs unit and Jerry recommended going ahead and replacing our furnace and having a heat pump installed. Jerry's guys were at our house promptly at 8:30 a.m. and did not leave until they were finished. It was in the 90's that day and they spent the majority of their time in our attic - I don't know how they did it! They never complained and took the time to make sure the new unit was cooling and working properly. Our new AC unit cooled so efficiently and reduced our power bill by at least $200. When winter came, our new furnace was so quiet we couldn't even tell it was running. Again, we saved at least $200 on our winter power bill. I will recommend Assured Comfort to anyone - they are the best!
Posted: 5/16/2011 • Last edited: 5/25/2014 • Link to this review
When my home warranty company failed me and the company they sent out ignored me (see Arctic Circle Air). This company stepped up and came out the next morning with the evaporator coil. They got it installed fast and my air was working again in no time. Cory has been great to deal with. I would definitely recommend them to all who will listen.
Posted: 8/11/2010 • Last edited: 5/25/2014 • Link to this review
A/C out in the middle of this heat wave. Called today at 10am -got an appointment within hours. Lee came out, inspected to see if he could repair. Our unit is 22yrs old so we opted to replace, Salesperson is coming in the morning. Fast/friendly accommodating service so far, will update at conclusion.
Posted: 6/25/2010 • Last edited: 5/25/2014 • Link to this review
Shem is a wonderful Technician! He came to my home at the end of the business day and happily assessed and fixed my AC issues. He was friendly, courteous, knowledgeable, and was more than fair in pricing. I highly recommend using Assured Comfort for any repairs!!!
Posted: 6/21/2010 • Last edited: 5/25/2014 • Link to this review
Called at 4:50 on a Friday afternoon. By 7, they were here and 'fixed' my unit. By 7:30 it wasn't working with the same symptoms! I called and promptly got another technician. Luckily, the first technician just forgot to pull a piece of cardboard that said 'remove' from the new part . Without that being removed, the new part can't work. Simple mistake. Prompt call back. Pretty happy customer!
Posted: 6/18/2010 • Last edited: 5/25/2014 • Link to this review
Our Goal: To enrich the lives of all our clients through comfort, security and energy savings.
Our Mission: To keep you and your family comfortable and your home safe and energy efficient.
Jerry Hall, the owner, started in the HVAC business in 1980 after serving in the U.S. Army for 3 years. He built a company, All-American Air Conditioning and Heating, which he sold in 1997. In 2002, Jerry went back into the Comfort business, with the creation of Assured Comfort Heating.. & Air. In 2004, after having a few successful years, Jerry noticed that a National Guard Armory unit from Douglasville, GA was being deployed to Iraq. At this time, he decided it was time to step up to the plate, with no cost HVAC services to these brave families. Since 2004, we at Assured Comfort have continued to understand the influence that one company can have on the communities it serves. So we feel as time moved on, we have continually evolved into a community service focused HVAC company. We are active participants in the Soldiers Angels, make regular annual donations to the United Way and the American Red Cross, support Kates Club, a non-profit supporting children who have experienced the loss of a parent or sibling, and The Department of Family and Children Services providing children in foster care with Christmas gifts in the five metro counties we serve.
At Assured Comfort Heating & Air, your trusted Atlanta Air Conditioning Company, we understand that a broken unit can cause a lot of discomfort for you and your family. If your air conditioning or heating system is not working properly, please call us immediately so that we can help you!We have operators available 24-hours to take your emergency calls and to dispatch a service tech any time, day or night, to take care of any unexpected HVAC repairs.
We repair all makes and models from Carrier, Trane, Lennox to Rheem, Goodman, Amana and all other brands. We recommend annual maintenance on air conditioning as well as heating. We offer same day service in most cases for repairs. We offer certified duct cleaning, HEPA air purification and attic insulation along with many other services.
By upgrading your heating and air conditioning system to an Energy Star rated system, you could qualify to get a tax credit of 30% of the purchase price with a $1,500 cap.
New insulation also qualifies for the 30% tax credit up to $1,500. Have your ducts professionally sealed. (Estimated annual savings $166 - Lifetime savings $2,490.) Replace your thermostat with a programmable Energy Star model. (Estimated annual savings $83 - Lifetime savings $1,245)