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Overall, I am happy with my Loutron shades. However, it took more than twice as long for my order as I was told it would, and the owner was not very communicative about the process and issues. When I would call and email to follow up on my order, I would have to contact him multiple times in order to get a response. I was not at all happy with the wait time, or the customer service during the order period.
Posted: 12/17/2015 • Link to this review
Well,it appears we dropped the ball here. We wish we knew who this was so we could rectify as much as possible. Please accept our humblest apology. We are happy you are enjoying your Lutron shades.
Look no where else! This company was such a pleasure to work with. ABS was one of the only companies who could fit and offer the type of plantation shutters on my hard to fit bay-like windows that I really wanted. I had 2 other quotes,, but they weren't getting me exactly what I wanted or feel that they could. The end product is beautiful and the installation was easy quick, and the installer, Jesus , was so wonderful and professional. I had initially given Jesus the wrong paint sample to produce my shutters and he was kind enough to come get another sample in his busy day. Jayson, was awesome and honest.. always letting me know where the shutters were in the process and working with me to get them in a timely manner. A great product at a fair price and with great folks to back it up. I wish all the pros I deal with were this awesome. I plan to use them again!!!
Posted: 10/15/2015 • Link to this review
Great customer service. Their staff is highly professional, kind, helpful and friendly. This is the best service in area. I can recommend this company to anyone in a heartbeat. Highly recommended. Give them a chance and then you will be here again to share your experience.
Posted: 4/10/2015 • Link to this review
My wife and I decided we finally HAD to replace the 20 year old, worn-out plantation shutters in our Alpharetta home. We scheduled and collected in-home estimates from four different providers and ultimately selected Jayson Smith / Atlanta Blind and Shutter. His assessment of our needs and recommended solution was thorough and professional. His was not the lowest bid - but, thankfully, we followed our gut instinct and we were rewarded with a first class solution. Jayson was timely with his sales appointment and, as promised, his guy Scott who took final measurements was equally punctual and professional. Although final delivery and installation was scheduled for mid-April, I pressed them and asked for install before Easter - a request they DID accommodate! Jayson and ABS made the overall project as easy as possible and we are appreciative! I would definitely use his services again and I would unhesitatingly recommend him to friends and family! BG
Posted: 4/09/2015 • Link to this review
I have been very impressed with the quality of service that has been provided me by ABS. From email correspondence, to scheduling, to actually executing the project, everyone I came in touch with was on point, professional, and attentive. When it comes to home improvement firms, the qualities that have been demonstrated by ABS are rare. You all should be proud of the service level that you strive to provide.
Posted: 3/26/2015 • Link to this review
Atlanta Blind and Shade customized wood blinds for the french doors in my living room. The service was professional, quality was high and cost was fair. I highly recommend Atlanta Blind and Shade!
Posted: 9/03/2014 • Link to this review
After interviewing three companies, I knew Atlanta Blind & Shade with Jayson and his team were the right choice to help me select then install my motorized shades. They were knowledgeable, courteous and efficient. I oould NOT be more pleased with the result.
Posted: 7/16/2014 • Link to this review
Rarely have I experienced the exceptional knowledge, expertise, professionalism, and service provided by ABS lead bu Jayson Smith. I received quality and value as well!
Posted: 6/14/2014 • Link to this review
Atlanta Blind and Shade installed plantation shutters in our home and did a wonderful job. They came in on time, the installers were very considerate and cleaned up after themselves. I highly recommend them!
Posted: 6/06/2014 • Link to this review
Wow! Thanks so much!! We appreciate it.
I concur with many other review for ABS in that they have a quality product and selection. ABS did several Hunter Douglas shades all over our house, and installed custom plantation shutters in our master bedroom. Jayson is a great guy with a good eye for color and style. And all of their contractors are professional and punctual. And very flexible. We had to change measure and install dates a few times due to some other contractors doing work in the house and they were always accommodating. I would definitely use them again.
Posted: 6/04/2014 • Link to this review
Well dang Mrs. Abbott you're making us blush. Thanks!
ABS was not the cheapest window treatment option after the 4 quotes I got, but had the best selection by far. Not only were the options and colors great, Jayson was wonderful to work with - very patient (we chose a wide variety of blinds so it took a while...) and helpful with all our questions. Not only are we thrilled with all the different blinds we have, we can definitely feel that the quality is worth what you pay for and are so glad we made this investment upfront. We installed our blinds over 8 months ago and recently contacted ABS about a question we have and Jayson was extremely helpful and resolved our small issue in no time. If you need any window treatment, call ABS now!
Posted: 5/27/2014 • Link to this review
Thanks for your kind words. Glad we could be of service.
These guys are great. They are extremely professional from the initial visit through the installation process. I had large bank of Hunter Douglas Powerrise shades installed. Measuring for the shades was complicated because they were positioned one right after the other and there was not much of a margin for error. Upon installation, it was determined that the factory had cut a couple of the shades 1/16th of an inch to wide which caused a problem with all of the shades fitting correctly. Jayson immediately returned the affected shades to the manufacturer to be resized. In the meantime, I noticed that there was a possible defect in the fabric in a couple of the remaining shades. Jayson came out and looked at the shades and contacted Hunter Douglas. He not only got them to replace all of the shades but they replaced them with an upgraded fabric at no additional cost to make sure there were no additional problems. Bottom line, these guys are going to make it right no matter what. I would highly recommend them to anyone needing blinds or shades.
Posted: 1/11/2014 • Link to this review
So happy that you are so happy! Yeah, that was a bit challenging. We are glad it all worked out.
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