i had scheduled a apt with atlas in their new office. when i got there, i was told that i would not be seen because they weren't aware that it was a mva case, although i had told them. i had all the info on my policy, including my case number and my contact's phone number. There was NO REASON to not see me. they had all of my medical insurance information, plus i had my wallet out. i worked in medical offices and no way would any of my doctors would refuse to treat someone in pain under these circumstances. i am beyond disgusted. i guess if you have medical insurance that they like or already know you are rich, i would not go there. i told them that and walked out. i am writing this with my right hand as my left wrist is in a temporary cast. i am in a lot of pain. my head hurts, and my car was totaled. not a good time to mess with me!
Area Woodstock, GA
Cost Less than $250
Date April 2018
Posted: 4/23/2018 • Link to this review
If you're ready to give up, go see Dr. Wells, and he'll do his best to see that you do. He used to be a good doctor, but now that he's on a reality t.v. show I guess he forgot HOW to be a good doctor. If you are generally healthy and highly motivated to get well, he will tell you "it's too late for you," and that the only way you'll get any relief is via surgery (from him) and a LOT of drugs that made me sick. I don't want his stupid drugs. I don't want him to cut into me. I want to work in harmony with my body, but he said it was "too late for me for physical therapy." My biggest passion is hiking and he told me I'd never hike again! If you question him, he'll tell you scary stories about "some guy" who didn't listen to his doctor and now he can't walk. Also, the office lost my MRI and x-ray information and he was ANGRY I brought my own backup copies. I guess he was mad he had to treat me that day rather than stretching out my visits (and my pain) for his monetary gain. Jerk. It's been a long time since I was so disappointed in a "doctor." He lost my business, my referrals and worst of all, my respect. PS-I've been going to PT (out of pocket) for 3 months and YES I am hiking again.
Posted: 10/14/2013 • Link to this review
Do not waste your time or money going here. There are much better choices in the Woodstock area. Their billing practices are ridiculous and they have no idea how to work with the insurance companies.
Posted: 3/01/2011 • Last edited: 3/09/2011 • Link to this review
I found Atlas through Kudzu and couldn't have been more pleased with Dr Wells and the Entire Staff. They scheduled an appt within a few days and even though I was a new patient, I was in and out quickly, including xrays and a shot. If you are looking for a great Ortho, don't hesitate!
Posted: 2/17/2009 • Link to this review
Over the past several years I have required a few Orthopaedic surgeries. All performed by Dr.Duncan Wells. There's many reasons why I choose to return. His office staff is the best. I'm always greeted warmly and quickly. Dr. Wells always has time to listen and each prognosis has been right on. He always tries not only to give you what you feel you need but has thoughtful suggestions on how to help. You feel as though he has thought about you in the interim between office visits and surgery. I can't say enough wonderful things about him and all of his staff.
Posted: 12/16/2008 • Link to this review
My son had a broken clavicle. ER took x-rays and gave him a sling. Both ER and personal physician referred us to Atlas and Dr. Wells for follow-up. The doctor spent two minutes in the room with us, took no new x-rays, and didn't even examine my son - my son didn't even take his shirt off. Doc said broken collarbones usually heal well on their own. That was it. Our insurance was billed over $800. Needless to say, we have let the ER and our personal physician know that this referral was not a good one. Caveat emptor!
Posted: 11/11/2008 • Last edited: 12/16/2008 • Link to this review
I have to comment on arthurb's review of Atlas Orthopaedics. I have been a patient of Dr. Wells for 5 years and have NEVER had any problems with him or his staff. The front office girls have always been friendly to me and the other patients from what I have observed in the waiting room. The office manager is very sweet and knowledgable about insurance and has help me through a difficult appeal process with my BC/BS insurance. The small office staff gives me a very welcoming feeling, not like I am just another face in the crowd. Dr. Wells personal attention following my carpal tunnel surgery was just inheard of. I have never had a doctor personally call me to check on my well being. I would absolutely recommend Dr. Wells to anyone!
Posted: 8/27/2008 • Last edited: 12/16/2008 • Link to this review
I will never go back to this doctor, and his office staff is the reason. First, they forgot I had an appointment. Then, after a long delay, the arrogant receptionist had finally threw me a stack of papers to fill out while barely acknowledging my presence. Eventually, when the "office manager" appeared with the rudest of attitudes, I left in disgust. All of these people had acted like they were doing me a favor by talking to me. The lack of professionalism is appalling, the condescension is laughable. Someone needs to remind these clerks who's paying their rent. If this is how the good doctor runs his business, I have no confidence in him whatsoever.
Posted: 4/22/2008 • Last edited: 12/16/2008 • Link to this review
I was referred to Dr Wells by a friend of mine for a knee problem I had suffered from for 13 years. I was treated very well by all of his staff and did not have to wait long to see the Doctor. He was very knowledgable about my condition and did not rush into suggesting surgery ( I am glad to say). After only three visits I am walking better than I have done in years. Thanks Doctor.
Posted: 8/02/2006 • Last edited: 12/16/2008 • Link to this review
I was referred to ATLAS from a friend at work. I'm so glad I went to see Dr. Wells. My wrist and forearm pain are gone. They taught me some exercises to do and things to avoid so I don't re-injure myself. I found it refreshing that almost the entire staff was bi-lingual, including Dr. Duncan, himself. Thanks a million.
Posted: 9/30/2005 • Last edited: 12/16/2008 • Link to this review