I'm not sure what has happened to this company. The customer service used to be great, the lady that I had talked to for years is no longer with the company and the one who took her place is extremely rude. I had always gotten my dumpsters on time with no issues and recently it has been one issue after another and the blame is always put on someone or something else. I'm not reviewing to put down the company because as I stated it once was great, but maybe some customer service training wouldn't hurt because with out something more customers will be lost.
Area Atlanta, GA
Cost $1,000 - $2,999
Date November 2016
Posted: 11/16/2016 • Link to this review
I have recently had a contractor request a dumpster be deliver to my house. Rather than having the required material on the truck to protect the driveway the drive stole material intended for the house and set the dumpster on the plywood. Due to exposure to rain for the week the dumpster was on site the plywood is warped, splitting, moldy and completely unusable. I have tried several times to call management for a quick and simple resolution and replacement of the material with no calls returned. If I have control of which disposal company I would never use Atlas for any server.
Cost $5,000 - $9,999
Date July 2016
Posted: 8/05/2016 • Link to this review
Atlas Disposal is a great company and always fast to reply when we need a dumpster! Our charity renovates homes for children with long-term illnesses and special needs. Atlas Disposal is a sponsor of ours and have huge hearts!
Posted: 10/30/2015 • Link to this review
I have used Atlas for my Roofing company for over 8 years. Every request, every call has been handled in an excellent fashion. Recently, I called the owner at 6:30 am to change the location of a drop. He executed the change to perfection even though I know it was an inconvenience to call him that early. Great company, Great people
Posted: 2/19/2015 • Link to this review
dumpster was to be outside our home friday-Monday only, as it obstructs a school bus route. Was still not picked up by Wednesday - office "manager" Jenny accused my husband of lying to me about his phone call to them on Tuesday to have it removed. Refused to provide contact information for owner in order to resolve issue. Also stated pickup day was not provided at time of initial request. Will not recommend this company to anyone
Posted: 4/24/2013 • Last edited: 10/20/2015 • Link to this review
Atlas disposal lied to me about their services. I was quoted a price for overnight asbestos testing. The tests took a week to complete because Atlas was "too busy" to send the tests to a laboratory. No one from Atlas called me to inform me of the delay. I made several attempts to get the results and figure out what was going on. They then cussed me out on the phone when I confronted them about the poor service. I will never use Atlas again.
Posted: 4/30/2012 • Last edited: 10/20/2015 • Link to this review
Service was very poor, the staff is rude and they lie to you in phone conversations. After we were done with the dumpster, the hauler took their sweet time coming to pick it up. It sat in our driveway for over 4 weeks after we were done with it - despite MANY calls requesting a pickup. In a residential area, this is definitely a problem. Think twice before using them.
Posted: 11/19/2007 • Last edited: 1/28/2015 • Link to this review
My name is Steve Colitz Owner of Colitz Construction Company for the past 17 years in the Atlanta area,We are a remodeling/repair/paint/pressurewash company/Licensed,Insured, Better ABusiness bureau Members, We Use Atlas Disposal and demolition exclusively. They are promt,Proffesional,affordable,we would not think of using another company.In my opinion it is the best owner operated disposal co in Atlanta and reccomend this company for any of their debris/demolition needs Sincerely, Steve Colitz
Posted: 2/15/2007 • Last edited: 1/28/2015 • Link to this review
We used the Atlas Disposal team to clear our backyard of a large concrete patio, dead shrubbery, and random scraps of garbage. They also graded the yard with a Bobcat. They were absolutely fantastic - they gave us a quote in advance, showed up early, were very hardworking and really nice to our kids. I would strongly recommend and rehire them.
Posted: 1/15/2007 • Last edited: 1/28/2015 • Link to this review
We've been using Atlas Disposal since 2003 and we us only them for all of our job disposal needs. They provide superior service and their rates are extremely competitive. They always provide next day and even same day service when they can. Atlas Disposal also provides the demolition services for our projects. They are professional, time conscious and you can always count on their superior customer service. We've been remodeling homes in the metro Atlanta area for over 15 years and don't give a second thought to using Kyle Tripp and Atlas Disposal on our projects. Thank you!
Posted: 1/11/2007 • Last edited: 1/28/2015 • Link to this review
We needed a large trash dumpster for a home project that suddenly came up. My wife called 5 comapnies but only Atlas called us back immediately. We requested a drop off the next day and got it. Not only did they deliver on time, the price was fair. Hats off to team at Atlas.
Posted: 4/21/2006 • Last edited: 1/28/2015 • Link to this review
My grandmother was cleaning the attic and sorted everything out that she wanted diregarded. She called many places to help her clean it out but they said they wouldnt and I couldnt to it all by myself. So our last chance was Atlas. We callefd and they said " sure just give us about two hours andwe will be over". They arrived ten ,minutes early andwent to work. It took ythem a while but my gram had a lot of stuff. I would highly recommend thjis service. They are so nice and caring.
Posted: 10/18/2005 • Last edited: 1/28/2015 • Link to this review