Rick is friendly and knowledgeable up to the point of sale. However, once he has your money, should there be anything that falls under the 18 month warranty, Rick is singularly unresponsive. I have had an issue with an on-board video card that I alerted Rick about FIVE months ago. It remains unresolved despite friendly reminders and stern ones. The vast majority of my communication goes unanswered - including the stern emails and phone calls reminding him of his incredibly poor customer service. I am now forced to waste my time writing negative reviews before proceeding to small claims court to enforce the terms of the warranty offered.
Posted: 2/24/2014 • Link to this review
The most thorough computer company I have ever worked with. After years of working with techs that just put out the fires, Austin Computer Labs started with a free hour consultation in order to find out how I do business, how I use technology, what my pain points and future goals were. All I can say is they have delivered! They are the most forward looking and experienced outfit I have ever worked with. Hosted Exchange works better that I could have ever imagined and all my systems are running faster. They are my one and only source for all my server, network and computer needs. Thank you Austin Computer Labs.
Posted: 10/17/2011 • Link to this review
Austin Computer Labs are responsible small business computer professionals who have the utmost ability to keep my server and computers running at a high level. They are a reliable source of knowledge about the proper technology to meet my changing needs and have been a patient teacher to me about the proper uses of computer technology. Austin Computer Labs built, installed and support two custom computers that are running smoothly and fit my needs. Austin Computer Labs always demonstrate a high degree of integrity and honesty. I would recommend them to anyone who needs their genius; they are experts with high integrity.
Posted: 2/06/2011 • Link to this review
My old laptop collapsed due to a manufacturer flaw and Austin Computer Labs recovered all of my old data. They then took the time to assist me in finding a new laptop within my price range and perfect for my needs. Before delivery they did a custom set up that has resulted in the fastest, most efficient system I've owned. I highly recommend their business.
Posted: 4/09/2010 • Last edited: 2/06/2011 • Link to this review
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