The company charges using an hourly rate system - so the maids work at turtle pace and "milk the clock". It took one maid right at two hours to clean a "small" bathroom. REALLY! I noticed that the job wasn't getting done in a timely manner, so I offered to help - huge mistake. I started to help and they watched me clean. I should have charged them for the view/entertainment. Then they started to tell me what to do. Last I checked, I was the client! When I asked them to pickup the pace, one maid started yelling at me and got in my face. I called the boss, and he told me to "deal with it". I will NEVER recommend this company to anyone.
Posted: 1/07/2014 • Link to this review
This name change was recently brought to our attention at Arizona cleanPROS by customers who were concerned that a competitor would choose a new name that so closely matched ours. We spoke to the owners of azcleanpro and he stated that his lawyer told him he could change the name. We at Arizona cleanPROS do not appreciate anyone riding our coattails in hope of attracting new business. We have worked very hard to earn the reputation as the provider of the highest quality cleaning services in Phoenix. Phoenix Homeowner Services / azcleanpro can change their name but they clearly have done nothing to improve their less that acceptable quality and ethical standards. We have had contact from potential clients that want to make sure we are not azcleanpro. Arizona cleanPROS has a proven track record as well as quality and business ethics awards (Angie's List, ServiceMagic, BBB, etc) to back this up. We at Arizona cleanPROS have been in the process of talking with the Phoenix chapter of the BBB, Angie's List (they were bold enough to include the AL logo on their website), the Arizona Corporation Commission, and our attorneys to remedy this major ethical violation. There is only 1 Arizona cleanPROS in Phoenix. We can be reached at (480) 836-4277 or online at www.azcleanproS.com.
Posted: 1/19/2012 • Link to this review
This company used to be called "Phoenix Homeowner Services" (go on Yelp and search to find the REAL reviews), then they changed their name to AZ Clean Pros or something like that to ride on the coattails of another legitimate business in Phoenix called azcleanpros. Now they are "Professional House Cleaning" according to their website? Either way, the domain name they run under is housecleaningphoenix.com - they just change the website to accommodate their everchanging business names to avoid transparency to their customers. They came to clean my house and the service WAS AWFUL. The worst - and most expensive - housecleaning I've ever had. I had to totally reclean my house from top to bottom. The girls were nice enough, but this is a total and complete ripoff.
Posted: 1/12/2012 • Link to this review
We were looking just to get a little spring cleaning done at our house and they did an amazing job. We will definitely use them again and will be referring them to our family and friends.
Posted: 8/23/2011 • Link to this review
* By Appointment Only