This is the second time we've used Baker Bros. The first time was about ten years ago and we were satisfied with them then. Now, we are still very satisfied with them. Their products are top notch and their installers are the same. We had a combination of tile and carpet put into the house. The sales representative did a great job and gave worthwhile advice when asked. (Unfortunately, he quit the company between the time we placed the order and the time we finally had the work done.) His replacement wasn't quite as conscientious. (It's a small knock to their score.) There were no surprises or hidden costs. The only issue was that the carpet installers scratched up and chipped some of the tile that had been laid previously. (It's another small knock.) Baker Bros. did replace the tiles without charging for the work. (They grumbled a bit, but never suggested that they wouldn't do the work.) If our original salesman had stayed with us to the end, the score would have been perfect.
Posted: 10/30/2008 • Link to this review