I had a horrible experience at this place, the staff seem to don't pay attention to me, other than look down on you because you are from a different race. they treated me like a criminal. They lied about their exchanging policy, I had to call their customer service to complain and after a lot of calls and reading reviews, I realized that this is not the first time they do it, yes they give you a different service depending on your race. So If you are from a another nation, be careful buying in Banana Republic on Lenox square, because for sure you wont have the same right to exchange clothes if they didn't fit or if the color didn't suit your wardrobe. The manager Rob and his staff discriminated me and at the end mocked me. The reviews about good customer service here I guess written by them off course to cover their tracks of segregation.
Posted: 4/16/2010 • Link to this review
The service is good, there is plenty of selection for both guys and gals, and the fitting rooms are clean and a plenty. Yes, a little pricey most of the time, but there are sales all the time!
Posted: 9/18/2008 • Link to this review