After an emergency visit to the Emergency Department, I received a bill that was 108% higher for the exact same billing codes compared to an E.D. visit three months prior at a different, nearby hospital. When I called Banner's billing office, I spoke to a representative whose initials are G.M.L. I asked her why their prices are so much higher than market value for the area. She replied by saying that it was "my decision" to go to Banner Desert. I informed her that because of my location and physical symptoms during the emergency, I had no choice but to go to there. During the visit, the E.D. physician said that I had about 10 minutes before I would have been in a coma. She replied again that it was my decision to go to Banner Desert instead of the other hospital. When I told her that that hospital was more than 25 minutes away, she again repeated that it was my decision. I asked her to clarify that she thought it was a "choice" that I either die or go to Banner Desert, and she said "yes." I couldn't believe what I had heard, that someone (let alone a hospital employee) would tell me point blank that they couldn't care less whether I had lived or died.
Posted: 11/08/2012 • Link to this review
I recently had a baby at this hospital and had the most comfortable stay. I stayed overnight for four nights and I can honestly say that all of my nurses and doctors were caring, kind, and helpful; not only for me, but also my baby. As my fiance, new daughter and I were leaving, they helped me pack up and even helped with my car seat to make sure it was safe. I really appreciated all they did for me.
Posted: 10/05/2009 • Link to this review