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I have used Bartlett for the last few years with great service provided each visit. They will call when on their way if you ask them, call when next check up due--I don't have to worry about it, I believe they are honest and I have always been pleased with their work. They also give back to the community :)
Posted: 6/16/2012 • Link to this review
We know that everyone is so busy and we have worked hard over the past few years to try to take the burden off our customers of remembering when to call Bartlett. We will continue to try making doing business with Bartlett the easiest decision you can make! Our community supports Bartlett and we will always be thankful for that and give back. Thank you for taking the time to write in!
The week after my husband died in mid-January, my heater stopped working. When I called Bartlett, I was expecting to wait at least a day for service. It was a wonderful surprise when they arrived one hour later! They patched my heater and helped me select a new heat pump 3 months later. They have serviced my new heat pump and even call to remind me to schedule my service appointments. Their technicians are knowledgeable, courteous and helpful. I highly recommend Bartlett Heating and Cooling to my family and friends!
Posted: 6/04/2012 • Last edited: 6/05/2012 • Link to this review
Thank you Ms. G because I know of a few friends that you have referred to us. It is a real feather in our cap when a new customer calls in who has been referred by another customer. And when you are having a problem with your system, especially in cases of a total breakdown when it is especially hot or cold, at Bartlett we always do our best to get out there the same day. Thank you for the review as well as the referrals! We will work hard to keep earning them.
Bartlett's gave us a second opinion on our heating and A/C system. Our service man told us we had a small leak and we would watch it. He was not pushy or trying to sell us something that was not needed. We appreciated his honesty. We will probably need a new air conditioner next year. At that time we will call Bartlett's.
Posted: 5/17/2012 • Link to this review
Thank you! We always try to avoid being pushy yet make sure we let you know of any problem areas. We appreciate that you will keep us in mind when it is time to make the repairs! Until then, have a "cool" summer :-)
Having lived in the Atlanta area for ~25 years we've tried several HVAC Service Organizations. Bartlett, and especially Jerry Jenkins has exceeded our expectations repeatedly. Their Annual Service program is fantastic. Things the original installation contractor performed incorrectly have been corrected with a "smile". We can't say enough about Bartlett!
Posted: 5/14/2012 • Link to this review
Thank you Mr. F! We are all so glad that you are enjoying being a Service Agreement customer. And thank you for all of the referrals that I know you have sent our way. I know Jerry enjoys coming to your neighborhood where Bartlett is so fortunate to have so many customers that treat him like an old friend stopping by...makes our job so enjoyable! Thank you again.
Being a former Marine you tend to recognize professionalism and dedication to service,and Bartlett Heating & Cooling is just that! they were on time(big plus)and the fleet vehicle looked clean and well kept.The technician(Jerry)was very knowledgable and had the right tools to do the job right. I would recommend this company to my friends.
Posted: 5/12/2012 • Link to this review
Let me say first, from all of us at Bartlett, THANK YOU for serving our country...that is true "dedication to service"! It is our pleasure to provide you with our service. Thank you for taking the time to write in and let us know that we, and Jerry, are doing what we set out to do each day. We really appreciate your business!
Bartlett Heating & Cooling has serviced our home for nearly 7 years. We just had our HVAC unit replaced, and could not have asked for better service. Big props to Jerry, the service tech who is fantastic. As well as Travis, and the two fellas who installed the unit. Thanks for a job well done!
Posted: 5/03/2012 • Link to this review
Thank you Mrs. P! Jerry is fantastic, as is Travis, Tyler and Brent. We are so fortunate to have them working with us everyday. And so fortunate to have customers like you to do business with. You selected a great new Carrier system and I know it will provide many years of comfort and lower utility bills! Thank you again.
Jerry was my representative from Bartlett Heating and Cooling, Inc. He was extremely professional, patient with my questions, thorough with pictures explaining every step he took in doing proper repair work, as well as fast and efficient in assuring I would be safe in the future where problems could occur.
Posted: 4/15/2012 • Last edited: 8/06/2013 • Link to this review
I am so glad Bartlett popped up and grabbed your attention! Your review is so nice and we will work hard to make each visit as good as this one. And when the cold weather rolls through again (in many months), at least you know you are ready to fire up the furnace :-). Thank you for calling Bartlett!
We have a very hard to service unit. After having 4-5 other companies come to fix our issue, Bartlett was the only company that could. Chris was our tech and hope to have him the next time we need service.
Posted: 4/07/2012 • Link to this review
Hooray! I am so glad Chris was able to get your issue resolved-we are lucky because Chris always rises to the occasion and takes a lot of pride in being able to solve especially tricky systems. All of our technicians receive continual training so that they can be well prepared to take on any challenge, but we will be more than happy to send Chris to you each time (just let us know your preference when you call in for service)! Thank you for calling on Bartlett.
My husband and I started using Bartlett in 2010 and they have NOT disappointed! They are all friendly and get the job done! What else can you ask for. Their communication is great and we could not be more pleased. Thank you!
Posted: 3/28/2012 • Link to this review
My wife and I had been considering replacing the upstairs furnace and air conditioning units for a few years. We had previously used Bartlett to install a new unit, shortly after moving into our home, to increase the efficiency and to supply the HVAC needs for our finished basement. The installed unit has worked great and we have had excellent customer service as the need has arisen. So naturally, we considered Bartlett for the installation of a new unit for the upstairs portion of our home. We couldn't be happier with the unit, service we received, and customer care after our purchase. We would and have recommended Bartlett HVAC numerous times to our friends who have needed HVAC support. You won't find a more professional and customer service oriented company in Atlanta. Thanks Bartlett!!
Posted: 3/22/2012 • Link to this review
Well thank you for the glowing review as well as your continued patronage to Bartlett. I hope this summer will provide you not only a very comfortable home, but also lower utilities bills with your new high efficiency system upstairs! We really appreciate your business and the referrals of Bartlett to your friends :-)
I have been a customer for 2 years and think they are the best at what they do. We had an issue with our a/c and I called on a Sunday. The on-call technician called me within 30 minutes and came to our house at 7:00 p.m. that night to resolve our issue. He explained the situation in detail and was competent and professional. I highly recommend this company for your concerns. These guys are the best!
Posted: 3/19/2012 • Link to this review
I am so glad we were able to get out to you so quickly! We try to have a fast response time because we know that it never makes for a good weekend when your heating or cooling system goes down. Thank you for calling on Bartlett and thank you for taking the time to review us online :-)
Bartlett Heating and air is superb. I have used them for about 10 years and they are honest and efficient. It is great to have capable people people you can trust. They assign you a specific technician and that's the one they always send out, which is nice. Highly recommended. Wouldn't use anyone else.
Posted: 3/16/2012 • Link to this review
Thank you! We do try to make sure the same technician comes out each time you. Not only do our customers like it, but also the techs really like getting to see familiar faces and having the ability to build a better rapport with you. We really appreciate your business and that you took the time to review us.
We've had a contract with Bartlett for over ten years and they have always provided the very best in service on every level, from maintenance and repair to customer service. Their technicians are unfailingly polite and knowledgeable; even the schedulers are excellent! I've recommended Bartlett to neighbors who have also become customers for years.
Posted: 2/16/2012 • Link to this review
Thank you so much for taking the time to review us. And thank you for referring your neighbors to Bartlett-it is always a feather in our cap to hear from a new customer that was referred by an existing customer. We will work hard to make sure each experience you have with Bartlett is 5 star worthy!!
I have used Bartlett Heating and Cooling Co. for over 20 years. It is a pleasure to deal with a family-owned business of good, honest people who do a great job and are kind and trustworthy.
Posted: 12/08/2011 • Link to this review
20 years...wow and thank you! Thank you for your kind words about Bartlett :-). It is truly our pleasure to have such great customers we get to work with each day. We really do appreciate that you have allowed Bartlett to provide your heating and cooling service for the past 20 years. We will work hard to earn another 20 years!
The fan on my heating system stopped working. I had purchased a service agreement on my system from Bartlett at the time I first had work done by them. They came out the next day, promptly found the problem bad capacitor, fixed it, rechecked the whole system and installed a new filter for only $101. I think the price was very reasonable and service was excellent.
Posted: 12/06/2011 • Link to this review
Thank you for taking the time to review! We really do appreciate your compliments and your business!
We offer Energy Star complaint systems to save energy and lower your utlity bill. Bartlett has been promoting and installing ozone friendly Puron refrigerant systems for almost 20 years.