They showed me a floor model (was on the floor since May 2010) at a 1/3 the price which was 7 years old. They said we need to lie to the manufacturer that it was not a floor model to get the 1year (part) /5year (compressor) warranty from Jen-Air. I called Jen-Air two times. The first time they said since it's 7 years old even though it has never been sold, Jen-Air won't honor the warranty. The next time I called they specifically asked if it was a floor model, I said no, they said then I need to fax the receipts and would honor warranty. So if I buy this unit, and after some months I run into problem and call Jen-Air and this time again they say it's not in warranty, I will be at a loss. So I have decided it's not worth it. The reason I gave one star to Basco is because their salesman (Huck) as any other salesman was telling lies. But also was committing a Federal offense by falsifying that his inventory was never on the floor since last May. And I don't want to be part of it. So buyer's Beware before you make any purchases call the manufacturer from the store and confirm that the unit is under warranty. JENN-AIR JCD2292HTW-U $2,099.00 - REGULAR PRICE $679.00 - sale price (at which I was getting defrauded).
Posted: 6/27/2011 • Link to this review