Called to ask for a fairly complex repair, also a couple of smaller ones. Plumber arrived without tools, constantly apologized. Fixed one smaller issue, couldn't touch the main one. Sent me a bill for the full service call. I respectfully complained until they agreed to cut the bill in half, which I agreed to. All good, but was then angrily told to "have a lousy day" by what I assume was the owner. Totally unnecessary, extremely unprofessional. Take full responsibility for your screw ups and do so with a smile! Too many others out there with similar skills and better customer service. NEVER AGAIN!
Posted: 1/05/2010 • Link to this review