Dr. Baucom may be the most gifted and compassionate physician in Atlanta, but I will never know. His front desk clerks and the office manager refused to let me complete the patient forms that they don't provide on their website unless I stood, which is painful for me b/c of severe arthritis. His office manager and the two clerks snickered at me when I told the manager I didn't believe her statement that not one of Dr. Baucom's patients had arthritis and thus trouble standing to complete the forms. The office manager then told me I was free to move one of the waiting room chairs to the clerk's desk to complete the forms. (If a person has trouble standing without pain, how could he or she move office furniture without pain?) I asked the clerks and the manager if they were familiar with the ADA but drew blank stares. The manager then challenged me on every part of the consent forms I had completed. While I had to continue standing. The manager wanted to know what my "attitude" was about, so I guess being disabled means you have an attitude. At the outset, the clerks were not rude, but they were not courteous, either. ("I need this, I need that," not "could you please give me?") The office manager took that to an entirely different level, however. My caution: don't go here if you have arthritis or rely on the ADA's protections.
Posted: 8/05/2015 • Link to this review
i am 67 years old, and have been going to doctors all mt life, and have never experienced better service, competency, or capability of the staff and doctor. If all doctors were this good, the world would be a better place. Anyone who has complaints more than likely has their head up their ___. On time, very little paperwork, courteous staff and the doctor called me that evening to make sure I was doing ok. I highly recommend him.
Posted: 5/29/2014 • Link to this review
I had 2 separate cosmetic procedures and 1 corrective procedure done by Dr Baucom several years ago, and the results were terrible. They have made me so depressed. I've been told by plastic surgeons who agreed about the poor results that there's nothing that can be done. I returned many, many times to this doctor to try and get the surgeries repaired. He is quite charming and affable. Each time, he would compliment me and say how pleased he was with my results, and I would leave thinking maybe I was imagining things or being too critical. He just refused, with a huge smile and a hearty laugh, to acknowlege any problems. I saw 2 dermatologists and 2 plastic surgeons, and they all agreed that the work done had poor results. One of the best plastic surgeons in Atlanta said that the results looked "freaky," which is accurate, and he was sorry that nothing with a low failure risk could be done to correct them. Maybe he does well in dermatology - he is moes certified - but in dermatologic cosmetic surgery, he performed very poorly on me. There is nothing I can do to change or hide what he did to my face, and the more time that passes, the more resentful I feel.
Posted: 2/24/2012 • Link to this review
Dr. Baucom is very friendly and quickly put me at ease. His staff is also very friendly and helpful. He explained what he was going to do and after the procedure explained what the outcome was and how to handle my healing process. I highly recommend him for his professionalism and his staff for their competence.
Posted: 1/18/2011 • Link to this review
Dr. Baucom is such a pleasant, upbeat person to be around. I always leave his office feeling good even after I've had my nose cut on and stitched! Plus his staff is always friendly and helpful. He has performed 4 surgeries on me for basal cells and/or atypical cells. I need a magnifying glass to find the scars. He removed a basal cell from my nose several weeks ago. Other than the area still being a little red I truly can't see a scar, an indentation - anything! He has serious fine motor skills!
Posted: 7/24/2010 • Link to this review
I worked for Dr. Baucom in 1999 as a surgical assistant. I can attest to the amazing care and peace of mind you will leave his offices with. I can recall many times when Dr. Baucom and the staff went above and beyond the call of duty to help patients with insurance issues and to assure the patients were happy with the result of their surgeries. He is, without a doubt, the best surgeon in Atlanta when it comes to Mohs micrographic surgery. I recall asking him after seeing him reconstruct a nose COMPLETELY. "So, what exactly is the going rate for miracles?" He is also a wizard with a liposuction wand. (My arms STILL look great!) You won't find a surgeon with more impressive skills at repairing defects left from skin cancer removal, or one with a better personality. I know if I ever have to battle skin cancer, he will be my first choice.
Posted: 10/27/2009 • Link to this review
This comment is being made only 2 weeks post-op, but I am already impressed with the lack of scaring I have. I had 2 abnormal moles removed from my neck. Only 3 days after getting stitches, one of the places was barely visible! The other one was much larger, but still, it is looking great! Being a bit of terrified of needles, I was not looking forward to the procedure. The office staff made sure I had all the information I needed before I arrived, to make me more at ease. Then, once I arrived, the nurses did so much to make sure I was comfortable and the surgery was pain-free. I highly recommend Dr. Baucom and his team!
Posted: 7/13/2009 • Link to this review
Many years ago, Dr. Baucom removed basil cell off the bridge of my nose. Being a young female at the time, it was important to me that scarring be as minimal as possible. There was a large hole that had to be made on my face, but months later there was only the tinest of scars left. In fact, people can't even see it unless I point it out now years later. I think it helped make a tiny wrinkle disappear that I had in a close area as well. My ONLY problem with his office, was that there was a major confusion with the insurance. I required a second visit to remove a cyst that was removed (and was how we original found out about the basil cell so it understandably concerned me.) I was told it would be removed with the initial visit, but it came back. He removed it during the second visit, but during the two visits, his office quit taking my insurance. They did not inform me of this on my second visit, and as I result I had to pay the second visit out of pocket. Had I known this beforehand, I would have viewed all of my options as at the time I was very tight on money (single parent working full time and going to college part time.) In the end I had to make payments to them and it was very hard on me, so I have to tell everyone of that part (it is my feeling that they should have notified me on the second visit that they no longer use my insurance company - just like any other doctor I have ever used) BUT I still have to give him a good review based on his work. Quality excellent
Posted: 1/10/2008 • Link to this review
Dr. Baucom removed abnormal cells from my nose using the Moh's procedure. From my research he is one of the foremost experts in the country on this technique. Six weeks have passed since the surgery - and you can hardly see my incision. Dr. Baucom's staff was professional, informative, caring. Dr. Baucom called me each day to make sure I was doing ok. I was impressed and would HIGHLY recommend Dr. Baucom and his practice.
Posted: 10/02/2006 • Last edited: 1/02/2008 • Link to this review
My experience with this surgeon took a year of monthly visits to another surgeon to correct the damage done by him. After doing some research I discovered that his procedure was outdated and known for leaving the scarring I experienced. When I went for my follow up visit with my nose looking like a huge bite had been taken out of it; he refused to correct it and told me to "Go somewhere else" to have it repaired.
Posted: 3/25/2006 • Last edited: 4/05/2009 • Link to this review
I have no idea what this person is referring to. I am not even sure he/she has the correct physician. I perform Mohs micrographic surgery which is the gold standard for skin cancer removal-highest cure rate and smallest surgical scar-not "outdated" medicine. I absolutely would never tell a patient "go somewhere else to have it repaired".
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