I have taken my pets to this vet on and off for years. I have 6 huskies. Well 5 now. Jake passed away of Valentines Day 2017. They put him down. And i trusted that they would take care of the rest. I paid to have him cremated. They told me give it a week or so. No one called me. So i called today to ask.where are his remains. I was told that someone would get back to me. They did. And told me that somehow. There was a mix up. And my dog's remains were in a community memorial garden. Somewhere that is not in my home. How do you lose a pet's remain? How? i trusted you to take care of it. And me. Today is like losing Jake all over again. This stuff can not be made up. So before you go to Bells Ferry Veterinary Hospital . Think twice. If they can not get my pets remains back. How could you trust them. To work on your pets.
Posted: 2/28/2017 • Link to this review
Do not go to this vet if you want your pet messed up. My puppy broke her leg and when to this veterinarian for advice after going to the emergency Veterinary. They waited to long to send me to a specialty. They have surgery services, but it was 4 pm there was nothing they can do. They wanted to go home. Even though they are the ones who said the splint would be fine. Now my puppies leg bone is displace. Then the Co-owner lie to me about what was on the emergency Veterinary report and what we asked when we came in on the first visit. Mrs. Robbin Temple (she is not a Doctor in my eyes) Wanted to go home instead of fixing my puppy and the bandage she put on Friday is now coming off my Saturday. This puppy had bandages on from the Emergency Veterinary that stay on for a week and half.
Posted: 1/12/2015 • Link to this review
I have 5 dogs and have taken them all to Bells Ferry. The staff is great, they seem to really love what they do. This may sound weird but all my dogs love to go to the vet and it is because of the care they get at Bells Ferry Vet!!!
Posted: 12/29/2014 • Link to this review
Rescued a poor westie from a local parking lot with a horrible skin condition and infected ears. The care received was outstanding. Great caring staff and knowledgeable techs and Vet. In response to some negative reviews regarding prices I can't agree. Their office visit and testing costs are about the same as any in the area. In regards to medications, well that is about being an educated consumer. It is ALWAYS more expensive to get medications at ANY vet. I cant say enough about this hospital. Will be bringing my Lab in when she is due for her yearly check up.
Posted: 6/14/2014 • Link to this review
This is a great place to take your animals for care. We wish we had found it sooner! Dr. Temple and Dr. Oguni, as well as all the staff were very knowledgeable and most diligent in the care of our dog.
Posted: 10/22/2013 • Link to this review
Stay away.My dog had a yeast infection in his ear. Came out with $370 bill. $25 just to trim his ear. Then they made it sound like there was no charge for a follup. A 5-minute visit was $75. Stay away. Front desk very rude.
Posted: 2/09/2011 • Link to this review
During a visit, the vet found a heart murmur in 1 of our dogs. After spending over $300 for that dog (and $500 on another dog and cat), they told us that we needed to have an echo done to determine how big the murmur was. That cost $270- just to confirm the heart murmur. Then they told us that our dog needed an x ray to see how big his heart was for an additional $280.00. After getting scripts, we were told that our dog had to come back in another month for bloodwork ($100), another echo ($270) and then ANOTHER echo in 6 months. This was AFTER I explained that it was the holidays, AND we are having a baby in 2 months. All of this just to MONITOR the murmur as there is no way to fix it. We had to decline the last couple of procedures. I was told that they cannot treat syptoms and the only way to rule things out were to perform expensive tests. I WILL say the doctors are very nice and knowledgable. HOWEVER, the front staff leaves A LOT to be desired. When I got the treatment plan for my dog and inquired why he needed another echo, the front staff person rudely said she couldn't tell me because she wasn't a doctor. The better response would have been to tell me that she was going to get a dr. to speak with me. She also told me that I "obviously misheard" the amount quoted to me over the phone. Poor customer skills for someone working the front office. We spent over $1000 in two weeks. I'm disappointed and feel like my pets are dollar signs instead of animals.
Posted: 12/08/2010 • Link to this review
The diagnosis of severe medical conditions, especially those requiring sometimes expensive, long term care, are difficult to deliver and even more difficult to receive as a pet owner. Many medical conditions, such as heart issues, are treatable but knowing the full extent of the condition dictates what medications need to be used. On top of that, the response to medication has to be monitored closely, again especially in heart cases, because nearly every organ is affected by the heart and how efficient it works. We are one of the few veterinary hospitals who offers cardiac workups in our office because we can offer this at a more convenient location and at a reduced cost compared to a pet being referred to a board certified cardiologist...where the cost can be double or more. The cost of the ultrasound equipment and maintenance is not inexpensive but we are doing our best to take our client's wishes into account by offering this service. I'm sorry that you did not feel properly cared for and we do apologize. It should be noted that we have tried to contact you multiple times to attempt to resolve this issue as well as come up with an alternative care plan for your pet and have never been contacted in return. As always, we welcome any conversation and honestly do wish the best for your pet.
We received the best service from Dr. McClearan for our eleven year old pet rabbit. He is an excellent exotic animal doctor and offered the most helpful information on what to do and what to watch for when our pet took a turn for the worse. When we had to finally have our pet put to sleep he handled everything so well and we even received a wonderful card afterward from him and his staff. I can't say enough about this wonderful practice.
Posted: 6/10/2010 • Link to this review
I feel comfortable every time I am in the hospital. The staff and doctors are caring, kind, and give me the tools to make a decision on my pets health care. I love how they educate me then leave it up to me to make the right decisions based on my level of care and financing without making me feel like a bad pet owner like some other places. The receptionist staff is always helpful and seemed pleased to see me and my pet every single time I walk through the door. The nursing staff is always great at explaining things in a reasonable manner without talking over me. The doctors are AWESOME! Love this place and can not imagine ever having a bad experience.
Posted: 12/07/2009 • Link to this review
We recently boarded our two dogs here for the first time and had a great experience. They came home clean and happy. We have not to this vet for any other services (we will be when our dogs are due), so I can't comment on that yet. I will say the office is one of the cleanest I've ever been in and the staff was very friendly on the phone and when we dropped our dogs off...and we met one of the doctors briefly when she did what I guess was a mini physical on them and talked to us about their habits/problems(free of charge - I was surprised about that) before they actually took them back to the kennel, and she was very nice. So far, I'm very happy.
Posted: 12/07/2009 • Link to this review
Okay Vets, but I won't return. I had first become a client of theres a few years ago. I loved the Vet that helped us....then. It seems that things have changed: pricing has risen, and the service has declined. We asked for annual vaccinations and preventatives only to be contacted a few weeks later for "booster" shots on the vaccinations we were told were annual. It shouldn't cost close to $175 to get basic annual vaccinations on a dog (no other services performed - have the bills showing such). Clean Vet office and would trust my animal's safety with them, but price increase, and not the most personable staff.
Posted: 9/02/2009 • Link to this review
I had a terrible experience with a different animal hospital over 20 years ago. I began taking my pets to Bell's Ferry and have always been confident of their superlative and compassionate care. They have been with my husband and I through the loss of 2 beloved dogs and give excellent care to our current dog and the rest of our menagerie! Would recommend them to anyone (and do)!
Posted: 6/03/2009 • Link to this review
FACT: It is NOT illegal to keep common English sparrows or Starlings in GA. They are "nuisance birds" and are not under any Federal/State protection. No license is required! We took in our two sparrows, one who simply needed some antibiotics. We were told that she could be rehabbed and released back into the wild. That sounded great! At their insistence we took both birds in even thought Flippie had a deformed leg and could NOT be released. We were going to keep him in our home. We got there and they had a form for us to fill out, presumably so they could treat Flicka for her lungs. After intake information our babies were wisked away to the back. A vet came in and told us that our birds were in very bad shape and they would both have to be destroyed. (They were developing age appropriately & eating well) She refused to return our birds to us evey when my husband & I protested that we never signed a release for both, just Flicka. Someone had altered our form to include both birds after we signed it. The vet claimed she could lose her license. Actually she was violating the law by NOT returning them. She euthanized our healthy pet birds without our consent! If you rescue any non-protected birds in GA do not go here! Go online, there's a huge community of vets and owners to help you. I hope this helps you avoid our heartache.
Posted: 5/28/2009 • Link to this review
Our hospital has cared for the community's wildlife since 1982. We offer this service at no charge as a way to give back and because we are one of the few hospitals with the expanded knowledge to care for birds, small mammals, amphibians, reptiles and the like. Wildlife brought to us is immediately examined for sustainability in the wild and chances of recovery. Many of the animals we see can be released to a licensed rehabilitator and later released back to its natural environment. Unfortunately, some have sustained damage that precludes their release. We never recommend keeping any severely injured (as in this case) or healthy wildlife as a pet. It is illegal in most cases and in the rare instances where it is not prohibited by law it is considered at the very least inappropriate and unfortunate for the animal. The Georgia Department of Natural Resources has always supported this position as well.
Care is good but expensive. Run charges up like your bank account is theirs. Every thing costs something. Had been a customer of 12 years finally left because felt like they ran over priced tests more than required. Don't get me wrong, the vets and front staff are excellent. Just the new office ownership/management doesn't seem interested in balancing the ultimate cost versus the required care ratio needed. They used to be the best place around. Sorry to have seen the "human medicine" money attitude creep into their office practices.
Posted: 12/24/2008 • Link to this review
Patient care is always our primary concern. This is evidenced not only by our well-trained, caring staff (made up in part by registered technicians with advanced training in monitoring and caring for a variety of species) but by our state-of-the-art facility as well. We regret as much as anyone that with the privilege of offering this advanced care for your pets, comes an increase in cost on occasion. No, we will never be a "low cost - low service" type of hospital, but we do understand the increased financial demands on families today. That is why we always offer multiple treatment options, payment plans and CareCredit. Also, though our owners may seem new, they've actually been practicing at and managing our hospital for 10 years. Thank you for your review. We take all constructive reviews seriously and hope to learn from each one.