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About two years I visited Benchmark to talk about a new sound system for my Porsche (I had been burnt by another company the last time I did this) I was impressed and ended up taking their recommendations and getting it done. It has been magnificant! I stopped it today with what turned out to be a minor issue They remembered me(!) and got on it at once. It was fixed and I was out the door. I wasn't forgotten after the first sale. Benchmark is the best.
Posted: 3/03/2015 • Link to this review
I took my RX-8 into Benchmark to have a new head unit installed, I got a quote for the job and parts and then went online to buy the radio and dash kit for cheaper. That was a really bad move. The kit had bad parts and broke, and I had to return it online and deal with bad online service and automated responses. Benchmark did a great job putting everything back in, and I ended up buying the parts from them like I should have in the first place. I learned a huge lesson about buying stuff online, anyone who needs work done on their system, go to these guys. Also to anyone new to sound systems, I went in knowing nothing about how any of the stuff worked, and asked a lot of questions. I learned a lot about how everything works and why to put it in, as well as pros and cons of the different systems. If you don't know where to start with working on your system you should definitely go in to just look around and ask questions, they can get you on the right track.
Posted: 8/13/2014 • Link to this review
I've never gotten car audio installed before this, but I did search around a lot for places to have it done. I went to five other places to get quotes and ideas. this place by far spent the most time asking questions to understand what I wanted, then gave me several options based on price and versatility. they were never pushy on price though, just always said its however much you want to spend, it'll sound better, but its all up to you. they were great about being able to speak both languages too, so if you don't know much about car audio, they can understand dumb talk and tell you what you need.
Posted: 8/16/2013 • Link to this review
On first visit I told Gary(owner)what I wanted, he suggested some head units, amplifiers and invited me to come back with my own music and he would show me how to use the selector. I came back and spent 1 1/2 to 2 hrs listening, came back the next day and decided to go for it. All I can say is OH MY GAWD!! Head unit Alpine CDE-HD149BT, Alpine amp MRX-V70, Focal speakers in the doors and dash, JL 10" sub in a custom made box. Rock,Jazz and Classical all sound great. They know their products and services. Very, Very Happy. I would highly recommend.
Posted: 7/09/2013 • Link to this review
First, I have never been compelled to write an online review. But I really can't say enough good things about Benchmark. Great prices, outstanding install and and second to none customer service. Gary, the owner, was beyond helpful and more importantly extremely honest. No up-selling and really tailors his products to your individual needs and desires. Mark, the installer, was extremely knowledgable and helpful...the whole team, including Paul :) was exceptional. I can't see anyone being disappointed with this group. Thanks to everyone at Benchmark Soundworks....top notch and much appreciated.
Posted: 10/20/2012 • Link to this review
I needed some outdoor deck speakers so I stopped by Benchmark Soundworks on a Saturday afternoon. They were very helpful about the options and different price ranges. I purchased the speakers and have been extremely happy with the purchase. I will use Benchmark again when I have any audio/video need over a big box store with employees that don't understand what they sell.
Posted: 3/17/2012 • Link to this review
I'm always skeptical when I see reviews with all 5-stars. But, these guys truly deserve it. They truly understand what 'customer service' really is. They were great at helping me select the right radio that integrated with my iPod/iPhone. (I recommend the Kenwood BIV-KT901. Has Aux/USB support and Pandora support.) They even offered to drive me home while they did the install. Usually stereo shops are give you the "hard sell". Not the case here. They truly try to get you what works for you. This isn't a corporate shop. Gary...the owner...is running the store. You definitely get a "personal touch". I wish all the businesses I dealt with were like this one. Honestly, I can fathom going any place else.
Posted: 11/16/2011 • Link to this review
Gary and his team are the consummate professionals in the high-end audio business. I recently had a subwoofer box built for a JL 10W6 sub [in a MINI Cooper S Convertible (R57)] and installed by his team. They were very thorough and honest in their recommendations and took into account the rest of the audio system. I have a factory head unit with a JL Audio HD900/5 amp with Focal 165 V30 components in the doors. The system is MUCH improved over the factory setup. Benchmark's price was less that you would have expected from such a high-end shop and the quality and detail of the workmanship was above what I would have expected for the price. I will be doing future business with the company and will be referring my friends to Gary and team as well.
Posted: 4/22/2011 • Link to this review
I emailed Benchmark Soundwoarks, to replace the factory radio in my Rav4. I wanted a high-quality head unit, an XM tuner, and use the original speakers. Gary Stackpole replied to my email within just a few hours. He thoroughly advised me on the components needed, options to consider, and the labor that would be involved. Gary and staff were cordial and professional. The prices Gary quoted me were precisely what I paid - there was nothing unexpected and the cost was very reasonable. Only 45 minutes passed from the time I arrived until the system was installed. I expected a much longer wait time, in a cramped, poorly lit waiting room. To my surprise, there was an area resembling a contemporary living room: a very comfortable sofa, coffee table, flat screen, and current magazines. My stay was enjoyable, but very brief. The skill with which my new system was installed was amazing. The installation kit matched the car's console color and finish. There were no smudges, nicks or scratches, all seams were flush. The XM antenna can barely be seen from the rear of the car. I was given all the packaging for the installed components, also the original radio that had been replaced. I was given the XM radio ID number and and a mail-in rebate form for the XM tuner. In sum: a prompt reply, courteous and professional advice, honest quote, brief wait, careful and skillful installation. Please save yourself grief and choose Benchmark Soundworks for your mobile sound needs.
Posted: 12/06/2010 • Link to this review
Five Stars are being given to Benchmark Soundworks for their "Fantastic" and "Outstanding" Customer Service! I have to say the level of customer service I recently received from Gary Stackpole at Benchmark Soundworks was above and beyond my expectations. If you want someone that has your passion for car audio and will treat you like a friend rather than a customer then take your car here. Gary is super knowledgeable about consumer electronics and is very honest and trustworthy. Gary was extremely accommodating and willing to work around my schedule. Benchmark Soundworks overall pricing was very good for my upgraded audio system from Focal K2 Power speakers, Audio AX subwoofers, Alpine PDX-5 Amp, Rockford 3Sixty.2 Processor and an audible alarm with proximity senor. Gary was perfectly happy to answer the million or so questions that I had for him and I really can't say enough positive things about my experience. I am very happy with the work that was performed and with the relatively little amount of money that I spent. My upgraded audio system is Awesome!
Posted: 8/24/2010 • Link to this review
I was very impressed with this business. As former Hi Fi Buys management and technicians, they are highly knowledgeable about the products in the market as well as the nuances of the installations. They installed security systems in my Jeep and motorcycle. It all works great, the price was reasonable and the customer service was outstanding.
Posted: 3/25/2010 • Link to this review
I was having some problems with my SUV sound system and called a lot of places. Every place I talked to had a long wait time. I finally called Benchmark Soundworks and they were able to get me in the same day. The service was great! They took the time to listen to me and fixed the problem. It has been 3 weeks and the system is working great. I would recommend this company to anyone.
Posted: 2/17/2010 • Link to this review