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Bertolli Floors did a great job installing hardwoods throughout my Midtown condo. My building has an especially rigorous Architectural Control Committee and these guys were able to adapt on the fly and meet the needed install requirements. Courteous and professional, the costs were actually lower than other contractors I had provide estimates. Floors look great. Thanks to Bruno and his team.
Posted: 11/07/2015 • Link to this review
Our experience with Bruno and his team was very positive. Very accommodating, very flexible. Our foundation was in need of repair and Bertolli's crew worked very hard to bring it up to a sound and level condition. The installation was very good and the floors look great. We have recommended Bertolli to our neighbors.
Posted: 10/01/2015 • Last edited: 10/26/2015 • Link to this review
Bertolli was responsive and easy to do business with. The floors look great and the process was painless. Would definitely recommend working with them.
Posted: 8/14/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for sharing & great working with you!
Bertolli Floors does beautiful, quality work. We got several estimates from various companies and Bertolli Floors had the best price. We had hardwood floors put down in our bedroom, sitting room and a long hallway and all the work was completed in one day. Bruno, Ronnie and the crew were a pleasure to deal with. Our floors are absolutely beautiful. Great experience working with Bertolli Floors and I hope to have them back again soon.
Posted: 7/17/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for choosing Bertolli Floors! It was great working with you! if we can be of service in the future please do not hesitate to give us a call.
Bruno worked with us to deliver exactly what we needed at a price-point that we could afford. His team was always on time and professional and delivered exactly what was promised. I would refer them without hesitation.
Posted: 6/01/2015 • Last edited: 10/26/2015 • Link to this review
It was a pleasure to assist you with your flooring project. We do appreciate your business. Enjoy your beautiful new floors!!
We had the guys at Bertolli out to do a small job for us - mainly replacement of older carpet with a mixture of tile and wood steps at one of our entry ways. They did a great job over multiple days and responded very quickly. Job well done and certainly recommended.
Posted: 5/13/2015 • Last edited: 10/26/2015 • Link to this review
Great working with you & thanks for sharing!
Bruno's crew was extremely corteous, respectful of the home and performed excellent work refinishing our hardwood floors. Everything was done as quoted. They all go the extra mile to satisfy the customer and his estimate was the most reasonable of all we received.
Posted: 4/24/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for the review! Our family business strives for excellent customer service a quality craftsmanship.
Great job by a great crew. Prompt, courteous, and professional. Excellent value for the money! The project started and ended on time with no unexpected charges. I highly recommend Bruno and his team for anyone considering a flooring project.
Posted: 4/14/2015 • Last edited: 10/26/2015 • Link to this review
Great working with you! Thank you for being part of our valued customers!
I recently had my kitchen floor replaced with plank style ceramic tile. After several estimates, I chose Bertolli Flooring. Bruno, the owner definitely knows how to take care of his customers. He kept his promises and was available at all times. The installer was great, worked hard and did a beautiful job. The molding was stained to match my kitchen cabinets exactly. There was only one minor problem; it was taken care of the same day I called. I am so pleased with the outcome and will call on Bertolli Flooring for any future projects. I will recommend Bertolli Flooring to family and friends.
Posted: 3/30/2015 • Last edited: 10/26/2015 • Link to this review
We do appreciate your business and referrals! It was a pleasure to assist you. Enjoy your new floors! Regards, Bruno Bertolli
At first it seemed a long process, but once I understood the reason why, patience has paid off and the floors are beautiful. The installer did a wonderful job and the finisher likewise, definitely would recommend this company to anyone . We did get four independant estimates and although Bertolli's were not the cheapest, they were easy to work with and understood what we wanted. A big thank you to the wonderful young man that stained and finished the floor, he questioned the color stain we had chosen ( as we wanted the new floors to match the existing floors as close as possible) our saving grace really as we had chosen a completely different color and no way would it have blended.
Posted: 3/27/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for your kind words! We know you have other options, and we appreciate you for giving us the opportunity to assist you with your flooring project. We are happy to hear you had a great experience with our family business. Enjoy your new floors!
Bruno and his team just finished our kitchen and laundry room floors. They removed tile and replaced with hardwoods and finished them on site. The stain matches perfectly with the other floors that are right up against the new flooring. They did a great job mixing different stain colors to get the color perfect. Bruno was always very responsive to all emails, texts and phone calls. His team was always on time (usually early) and the project was done on time. I'm ready to finish the other floors so they look as good as the kitchen! Thank you!
Posted: 3/24/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for your review. We are happy to hear you are pleased with your new floors and looking forward to assist you on your next flooring project! Regards, Bruno Bertolli
We have had many contractors work on our home over the years. The customer service, attention to detail and professionalism of the Bertolli team is second to none. Two separate teams refinished our hardwood floors and installed carpet. Both were phenomenal. In addition, their bid was below any others I received and there were no hidden extras later. A good value and the highest quality does not come along often. Bertolli is both.
Posted: 3/19/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for sharing! It was a pleasure to assist you! Enjoy your new floors!
Bertolli Floors was hired to repair damage caused by The Painting Company during the painting of my home. Bertolli was to completely repair the damage at all cost to the painting company. Bertolli did not correctly repair the issue and the overall floors in my foyer, dining room, and office now look worse as a result of Bertolli working on them. There are swirls and a spotty finish throughout each room. Communication and customer service were terrible. I am currently in the process of getting quotes from other floor companies to correctly repair the damage to my floors.
Posted: 3/01/2015 • Last edited: 10/26/2015 • Link to this review
Upon our initial consultation, client was made aware of 2 possible fixes for the issue with their floor. Either a complete refinish, which would have taken 5 days to complete, or a buff and clear coat, which would take one day to complete. It was also communicated that the buffer was not recommended, as the issue would still be visible after the work was completed. Due to the length of time needed to correct their particular issue, the Client opted for the buffer and clear coat, against our recommendations. All repairs and projects are completed per the guidelines and procedures set forth by the NWFA. This project was no exception. All touch ups were communicated to the client and they were made aware that touch up painting would need to be done to the baseboard and shoemold after we completed their project.
As for the moving of furniture, we were fully prepared to move the furniture and our crew was offered blankets to aid in the moving. We would never ask a client to give us their personal house blankets to use as moving blankets. That is against our company policy. Secondly, we canceled the returning of furniture for Friday due to you were uncertain on how to proceed because of the dissatisfaction of the job we performed. We returned as soon as we had authorization to move your furniture back.
We will always try to make things right. We did offer a complete refinish of their floors, which would have corrected any issue they might have had, free of charge. This offer was declined by the client. Again, they simply did not have the time to see that their floors were corrected. We would never leave a job unfinished or a client dissatisfied, if possible. We will make every effort to correct any issue and address any concern that our clients have about their particular project. Both clients were home upon our arrival to relocate the furniture. No concerns or dissatisfaction were voiced and no complaints were lodged by the client.
Bruno and his team went above and beyond to ensure our satisfaction. Our floors look brand new. We couldn't be happier.
Posted: 2/16/2015 • Last edited: 10/26/2015 • Link to this review
Thank you for sharing and great working with you!
We had them put in hardwoods on our main level. They did a nice job, but scuffed up the walls and left little dings everywhere. They also cut the wire to our security system at one of our doors. Since it was their fault, I asked them to fix it and they said they would send a check, but no matter how many times I reminded them I never got anything until I wrote this review today, and Bruno personally came by to drop off the check they owed me. The hardwoods are beautiful, and we get many compliments on them. I believe they do a fair job and would recommend them to a friend.
Posted: 1/14/2015 • Last edited: 10/26/2015 • Link to this review
We sincerely apologize for the miscommunication. We always strive to have 100% customer satisfaction. As soon as we verified that the check had not been sent out, we made sure to rectify this as soon as possible. Thank you for your review and we look forward to helping you with your next flooring project! Bruno Bertolli
Going green makes business sense. Natural resources are becoming more scarce and costly, while customers, employees and investors are increasingly environmentally-conscious.
Bertolli Floors offers reclaimed wood, bamboo, cork and other eco-friendly flooring products.