Displaying 46-60 of 241
Was stood up on our 1st appointment, told he completely forgot. On the reschedule (late), Bruno didn't seem interested in providing any advice on fixing area of damaged floors only interest in refinishing all of the floors. Never received the estimate he said he was sending, but figured that was never a possiblity since he didn't take any measurements. Seemed focused only on the quick sale. Too many credible contractors out there to pursue this one further.
Posted: 1/22/2013 • Last edited: 10/26/2015 • Link to this review
Dear Client, your estimate was e-mailed today. We visited you this past Friday and due to the holiday weekend our distributor were not able to provide a quote for the reclaimed heart pine floors any sooner. You have been a great client and we look forward to serve you again. Do not hesitate to call me direct at (678)-887-9955 if you have any questions regarding the estimate. Regards, Bruno Bertolli
Bruno, Ronnie and his teams are exceptional. Over the last 5 years, they have installed closed to 1500 sq feet of hardwood flooring. I don't even bother checking prices with anyone else. I have referred them to my closest friends and work associates and all have the same wonderful things to say about them. I can't imagine how they maintain the consistency and quality of their workmanship over the years. They are polite, easy to talk to, and have always given me great advice. As a CPA, I have a great attention to detail, and so do they. Excellent company. I will also be using them for tile work.
Posted: 1/09/2013 • Last edited: 10/26/2015 • Link to this review
I called and they came promptly for an estimate and agreed to start in 3 days and when I asked how long it would take the answer was "We'll tear up and install in one day, sand the second day and come back three days for each additional coat" I wrongly assumed that this meant a week. They came and started the day they promised however only then told me "Well we cannot come back again until 4 days later" Dumb me for not asking clarifying questions up front. So needless to say this job took almost two weeks complicating other contractors that we had working in the house. Additionally when they left they left dirty finger prints all over the doors when they reinstalled them and left the used quarter round on the back deck without hauling it away. The price was average but I'll go with a smaller mom and pop next time that pays a little closer attention to custoomer service. They had at least 6 or 7 guys in the different crews working here over two weeks and I still wasn't very satisfied.
Posted: 1/01/2013 • Last edited: 10/26/2015 • Link to this review
We sincerely apologize for any quality issues you might have had with our service. Unfortunately, we have not received any emails or phone calls that have bought any of these issues to our attention. We would have been more than happy to come back out and fix any and all issues you may have had. Customer satisfaction is our #1 priority. As for the scheduling issues, the proper guidelines and procedure for an installation is to wait at least 72 hours after the install to begin the refinishing process. This must be observed in order for the wood to properly acclimatize to the homes internal environment. Without this crucial step, you are almost guaranteed to have problems with warpage and quality issues in the future. We prefer to do it right the first time so that our clients can enjoy their floors for years to come, not have us return every 2 to 3 years to fix issues that could have been avoided by following proper procedure. Before we start every project we inform the client of the full schedule of work, and provide a timeline of when each step can be expect to finish. I encourage you to call me direct so we can take care of the remaining issues for you. Bruno Bertolli.
Bertolli did a beautiful job of removing an old marble floor and laying new hardwoods. The demo and install took only 2 days - we were AMAZED. The finished product is beautiful . . . the details show the level of craftsmanship. We have a number of angles and curves and they were all finished beautifully. The demo/install crew was great and a pleasure to have at the house. Highly recommend!!
Posted: 12/28/2012 • Last edited: 10/26/2015 • Link to this review
We are so pleased with our new flooring. Bertolli Floors is an excellent company with very high standards. We highly recommend them if you want great customer service and excellent workmanship.
Posted: 12/13/2012 • Last edited: 10/26/2015 • Link to this review
I had water damages in four areas of my home. I contacted Bertolli Flooring I spoke to Bruno and arranged an appointment for that afternoon. Bruno arrived on time and was very professional and knowledgeable. I was given a fair estimate and agreed to the service. I scheduled the instalation date. The team arrived on time and started work quickly. They were professional and there exoerience showed it self from the start. They were able to complete all the areas in just one day. They cleaned up and returned the furniture to its original postions. The workmanship was outstanding and the finished product beautiful. I would highly recommend this company to anyone who wants the best.
Posted: 12/07/2012 • Last edited: 10/26/2015 • Link to this review
The mark of a good company is great customer service, which is why Bertolli is an excellent company. Bruno was extremely responsive to emails; not only is he fast, but he is very thorough and helped us with the many, many emails we sent back and forth. As far as installation, Ronnie and his crew member were excellent. They did a great job and left the area spotless when they left. We could not say better things about them. We definitely want them back to finish the rest of our flooring when the time comes. Don't hesitate to call Bertolli Floors and have them work on your house!!
Posted: 11/19/2012 • Last edited: 10/26/2015 • Link to this review
These guys did an excellent job start-to-finish. We actually had other contractors provide us with quotes, which were all very similar, but Bertolli was more thorough and professional. We got the hardwood floors in the whole house completely refinished over a three day period and were amazed by the results. Our 1950s house looks like new and even has that "new house scent" that comes with freshly resurfaced hardwood.
Posted: 11/16/2012 • Last edited: 10/26/2015 • Link to this review
My lower level was beautifully carpeted in just four hours. This company is so easy to deal with. They do it right and do it fast. This is their third job in my house.
Posted: 10/30/2012 • Last edited: 10/26/2015 • Link to this review
We needed our hardwood floors refinished in July 2012 and called Bertolli Floors solely based on Kudzu reviews. While still living in another state, our contact with Bruno was limited to phone and text, but his level of professionalism and communication were outstanding. Bruno's team was punctual, clean and courteous. Approximately 2500 sq ft were refinished and along the project, we needed a plumber, new sub floor and hardwoods replaced. Bertolli didn't miss a beat, completing the job in 5 days. We were so impressed, that we had our other floors buffed with a clear coat application. The work was impeccable and the details were outstanding. I can't stop staring at the floors and friends continue to compliment. Their prices came far below other quotes and I'm looking forward to having tile work done in both our kitchen and bathrooms. Please call and receive a free quote. You'll be glad you did! Jennifer
Posted: 10/23/2012 • Last edited: 10/26/2015 • Link to this review
I needed the old, dingy white carpet in my living room removed and replaced with hardwood to match the rest of the main level of my house. Bruno gave me an estimate on a Thursday and scheduled the installation for the next week. Everything went very smoothly and the time and cost were exactly as stated. The finished product is gorgeous. I will be having Bertolli back soon to install some more wood and refinish my foyer. I highly recommend them for your flooring needs.
Posted: 9/30/2012 • Last edited: 10/26/2015 • Link to this review
We just recently used Bruno and his team to refinish all the hardwoods in our new house. They did an amazing job, were very knowledgeable when talking through the existing wood/color selection, and were priced competitively. However, nothing beats their communication, responsiveness and customer service attitude. Absolutely top of the line. Calls and emails were returned within hours (not days).
Posted: 9/25/2012 • Last edited: 10/26/2015 • Link to this review
We had hardwood flooring put in our family room and Bertolli floors did a great job of matching the current floors and were very professional, fairly priced and completed the job when they said they would. A great company to work with
Posted: 9/24/2012 • Last edited: 10/26/2015 • Link to this review
Bertolli Floors performed a small floor refinishing/repair service for us a number of years ago, and then installed a hardwood floor in our kitchen (as well as carpentry and finish work to accommodate the new floor layout) in 2009. In both instances Bertolli did a super job -- they communicated promptly and professionally, provided options to fit our needs and constraints, and performed high-quality work on both small and large projects. After several years of wear our floors look beautiful and are in great shape. Marvelous work!
Posted: 5/27/2012 • Last edited: 10/26/2015 • Link to this review
Bruno and his team were wonderful. The new floors increased equity in home by at least $20K would say. Left installers alone for 1 day came back and all done...could not believe the difference! So nice to get rid of carpet. Will probably have them take care of bathroom floors next. Update: had Bertolli come back to tile the bathrooms...another wonderful job and made the world of difference! I owe them for making my home look 10 times better than before...hello equity!
Posted: 4/27/2012 • Last edited: 10/26/2015 • Link to this review
Going green makes business sense. Natural resources are becoming more scarce and costly, while customers, employees and investors are increasingly environmentally-conscious.
Bertolli Floors offers reclaimed wood, bamboo, cork and other eco-friendly flooring products.