I got my derailleur fixed half hour of work $30 seemed to be a pretty good price for what I needed. A few weeks later I had them change a spoke on rear wheel $42?!?!?!?! I have paid $25 elsewhere for same repair, I was told it was for time and labor and it would take an hour. When I went back to get my bike 90 mins later they had not even started on it, I know this because he went in the back, then came back and told me they only had black spokes, not silver, I don't care about the color of the spoke, I care that I was overcharged for a simple repair. I stood in the shop for 10 minuets and it was done, obviously they don't change for actual time on their labor cost, they are charging based on the average income in PTC, I have not had a problem with their work but I will be going somewhere else next time.
Posted: 9/03/2011 • Link to this review
Watch your back at this store. The owner uses bait and switch tactics and gets VERY arrogant when challenged. Bought a bike, paid extra to have it prepped, got it home and several things (brakes) didn't work and were flat-out unsafe. Took it back in and was told it would be fixed. Went to pick it up and was told it would be over $50 for the work. What!? Will never deal with this guy again. I'm not alone in this type of experience. Go down the road to Trek. You'll be glad you did.
Posted: 5/23/2009 • Link to this review
Thinking of getting back to basic. This store has a good selection and a range of prices on their bikes. You can also take your old bike in to be serviced and they do a great job ensuring that your bike is functioning and safe.
Posted: 7/06/2008 • Link to this review
Not a huge cyclist, but when we have needs we like to support this locally run shop. Definately knowledgeable about all sorts of biking issues. Service department is competent and fast.
Posted: 6/23/2008 • Link to this review
I won't go anywhere else. This business has it all - fast service on repairs, a great selection of quality bikes and accessories, knowledgeable sales staff, classes, rides, convenient location...
Posted: 4/27/2008 • Link to this review