I had a nail in my tire and they repaired it for free using a coupon offered on their website. Rich was extremely helpful and even offered me an amazing deal on new tire for my other car. I will definately return for additional services.
Posted: 9/23/2008 • Link to this review
I've been going to the Lake Forest Big-O for around 8 years at this point, and would recommend them to anyone. They have worked on quite a few vehicles for me over the years, from the various older classics I've had and have to brand new vehicles. Probably the single most important factor in a repair shop for me, besides the ability to do the work properly, is honesty. I'm a fairly skilled mechanic myself, having wrenched on cars since I was a teenager, and nothing will get me to abandon a shop faster than someone trying to add bogus items onto a simple repair. Having them try it with my wife or a friend really angers me. The management at Big-O has never suggested something unecessary to myself, my wife, or any neighbors and friends I've sent their way, and having spent a fair amount of time listening to them speak with customers while waiting for oil changes, tires etc I've never heard them try and take advanage of others either. Their staff has always proven helpful and knowledgeable. I've never had any issues with any work done there, ranging from simple oil changes to a complete engine overhaul, for a former bosses truck. They employ skilled mechanics, inlcuding a gentleman who is a master with older classics as well, and use the latest technology. They have also referred me to other shops for things they do not do, and I've had positive experiences there also. I've been very pleased with the Big-O product lines, their tires are excellent.
Posted: 5/31/2008 • Link to this review