We opted to have our carpets cleaned before moving into our new house. The crew came out and suggested that we have the carpet stretched as well. They said that the carpet was installed wrong and needed to be corrected. The next day they came and stretched the carpet so much that they ripped it in some places and cut it too short in others. They apologized for the issues and said that the manger will contact us to fix the issue. That did not happen! After a month we finally got a manager to talk to us. He said that all he can do is try to repair it. They sent a "carpet guy" out and he hot glued the torn sections and said that he was told to take the carpet from our closet to fix it, and not to replace the carpet he uses. To make a long story short, they will suggest services you do not need and they destroy your carpets. Don't let them in your house!!!
Posted: 6/13/2011 • Link to this review