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Displaying 61-75 of 90
I cannot say enough about how great Bob Roy and his Company are in delivering professional quality service with HONEST AND FAIR PRICING. The air conditioning unit stopped working this week in the 90 to 100 degree weather at my elderly aunt's home. The first provider they called quoted them $1500 which I felt was excessive as they did not even bother to explain to them what was wrong with the unit. Shame on these so called professionals for taking advantage of the elderly! I called Bob after seeing one of his service vehicles out in Roswell for a second opinion and what happened exceeded my expectations. Bob promptly responded to my call, answered my questions, scheduled a visit and fixed the problem on the same day. All this for a fraction of the cost that the competition quoted. Bob is truly the "unicorn" of the HVAC -- providing honest value to our community, so rare in my experience with this industry. I will only use this Company from now on and am telling all my friends and family about this great experience. Thanks again Bob!
Posted: 6/04/2011 • Last edited: 12/03/2011 • Link to this review
Do not hesitate to call Bob. He was honest and reasonable. We feel like we now have a "go to guy" for our heating and air needs. He called us back on a Sat within minutes and was here in 10 min. No upcharge..just great service! Will not call anyone else.
Posted: 5/24/2011 • Last edited: 12/03/2011 • Link to this review
They did everything as promised. Outstanding service, reliability, and honesty - all at a great price. In fact, they went above and beyond the norm by helping me get a $400 governmental refund on an outdated vent-system (I would have never have known about it). I highly recommend Bob's Heating and Air and they've certainly earned my trust and confidence.
Posted: 4/18/2011 • Link to this review
I got three bids to replace our upstairs HVAC unit, and Bob was not only the lowest, but also the most knowledgeable and professional. Unlike some other companies, who used terms like "ya know" and "oh yeah, we'll do that" - Bob carefully examined our system, and made recommendations which were fact based. His knowledge and experience of the HVAC industry helped us understand how the system operates and what products were suitable for our home. Bob communicated frequently, called, e-mailed, and texted responses to questions, and routine updates. The work was done as described, and the system works much better than the old one. Bob is an honest guy, who does what he promises, cleans-up after the job, and makes sure you are satisfied. He even called me back two weeks after the system was installed and told me about another rebate which could be applied to my system.
Posted: 11/23/2010 • Link to this review
Bob replaced my HVAC, was professional and absolutely trustworthy. I was out of town and he kept me completley updated and I swear my house was cleaner when I came home than when I left it. He held my hand throught the whole process and educated me on my options. The HVAC is as promised and everything about Bob's service exceeded my hopes. He is terrific and HIGHLY, HIGHLY recommended!
Posted: 11/22/2010 • Link to this review
Bob is so trustworthy and provides service like he is part of the family. He totally cleans everything and taught us so much about how to solve problems unique to our house. Highly recommend Bob's Heating and Air.
Posted: 11/04/2010 • Link to this review
We sent Bob an email about our A/C on Sunday. He came out within the hour and had the major repair scheduled for the next day. Bob is the best for customer care and expert service. Highest recommendations.
Posted: 8/30/2010 • Link to this review
We had gotten a couple of estimates from other HVAC companies. They wanted us to replace our furnace and our outside AC unit even thought the outside unit was only 5 years old. Bob came out and quoted us just for the furnace which is all that actually needed replacing. Our AC works great and Bob saved us a bunch of money and we couldn't be more appreciative. He was fast and very friendly.
Posted: 8/17/2010 • Link to this review
My air conditioner was having problems, and I got ahold of Bob through someone at work who knew him. He came to my house THAT DAY, and dianosed my problems for FREE. Although it did turn out I had a blown capacitor, a burnt out compressor, and leaky evaporator coils(which I already knew about the coils), Bob helped me analyze whether I should repair all the parts, or replace the unit altogether. (or do nothing...there was no pressure from Bob at all). After researching the possibilities, I ended up buying a new unit, which Bob was able to install 2 days later. He did it while I was out of town for work, called me to tell me when he had completed it, and e-mailed me a few times after it was installed to make sure it was working to my satisfaction. Then he e-mailed me my paperwork so I can get my tax rebate. This guy is very thorough, he thinks of EVERYTHING, and he is a perfectionist in his work. I would definately hire him again.
Posted: 8/16/2010 • Link to this review
Bob is very knowledgeable and trustworthy. He has saved me a tremendous amount of money servicing my old HVAC unit. Over the years being a single lady I am now realizing that I was over charged to maintain HVAC unit. Today with confidence I recommend Bob to all my friends and family because I know he will take care of them quickly and at a fair price.
Posted: 6/25/2010 • Link to this review
I will just confirm what the other reviews state...Bob is knowledgeable, dependable, reliable, professional, and courteous. Everything you want when your HVAC breaks down at the worst possible time. Without a doubt he's the guy to call...
Posted: 6/09/2010 • Link to this review
Bob did a great job solving our AC problems. He communicated great with us about when he would be showing up. We had another AC company come out before Bob and he overlooked everything that Bob did to solve our problem.
Posted: 6/03/2010 • Link to this review